Failure to Launch on SBS 2008

[JonMikelV]

Welcome to the forum, Richard - thanks for trying out Duplicati!

@Richard_May

Duplicati refuses to launch. No error messages. Where are the log files stored?

The location of the log files can vary depending on your installation type, but all the usual locations are covered in this post:

Where does Duplicati keep its log files?

There are a number of logs. The general logs are stored in %LOCALAPPDATA%Duplicati\Duplicati-server.sqlite. The “per-backup” logs are stored in the local database (you can get the path from the “Database” menu. Then there is a crash log in %LOCALAPPDATA%Duplicati\crashlog.txt. And you can also have a log file set with --log-file=C:\logfile.txt.

When you say it “refuses to launch” do you mean the Tray Icon isn’t showing, the service isn’t starting, or something else?

The second half of this post shows a few ways to see if Duplicati is loaded in Tray Icon or service mode:

Duplicati.WindowsService.exe Error

My apologies - I guess I misinterpreted the version number from the error message. I know that kernelbase.dll error message has in the past been associated with incorrect versions of files (like could happen during a failed Duplicati update). Can you look at the file properties for the following files and make sure they all match? Duplicati.WindowsService.exe Duplicati.GUI.TrayIcon.exe Duplicati.CommandLine.exe Here’s an example of how they look on my system with 2.0.2.1 beta installed… [i…