Windows: S3 Failing from one host but not another

Support
1

Hello,
First off, I must say I do like Duplicati, it’s a great opensource product!

I’m running into a slight issue however…

I am trying to use Duplicati to backup a Windows Shares server to Amazon S3.
I’ve got Duplicati installed as the system user,
I’ve got the API key set to and tested on my local machine and I know it has rights to do everything it needs to do.

The issue is when I run the routine from the Windows Shares server, it only backs up the parent folder and non of its contents. C:\Shares and nothing below it.

To check this was not a local permissions issue, I ran an SFTP routine backing up C:\Shares and this ran without issue.

  • Windows workstation
    • S3 Backup runs fine, all folders and contents.
  • Windows Server
    • S3 Only backs up parent directory and no contents.
    • SFTP run fine, all folders and contents.

Same API Key used on Workstation as Server…

I was wondering if anyone had any suggestions?

2

What is inside C:\Shares? Are they normal folders, or are they junction points/symlinks?

3

There is around 2.71TB of just normal folders, not symlinked or whatever the windows term is for that.

4

Have you configured any Filters or Exclude options on the “Source Data” section of your backup configuration?

5

The only Exclude I have included is for Temporary Files,
I have also ran this without any excludes and get the same result.

It does not make sense if I am applying the same rules between the S3 config and the SFTP config, that the SFTP works and sends files and the S3 yields an empty folder.

6

Yeah that doesn’t make sense… we are missing something. The destination type is not relevant to the source selection.

7

SFTP is a backup in the same Duplicati (running as SYSTEM) as S3? It sounded like a separate client:

On Windows Server in C:\Shares NTFS filesystem, no mounting of things from elsewhere to build it?

Are you able to manually browse folders under C:\Shares when you go to the Source Data tree view?

I suppose you can look at About → Show log → Live → Verbose for a clue on why backup doesn’t walk.

8

The lower section on Exclude is file attribute-based. Also check for stray Filters in the top section.

9

Onto a winner here!

A wild * appeared in there… 3 day! 3 DAYS! trying to figure that out.

Thank you!

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