Windows 10 - Installation package not supported


#1

Hi - I’m trying to install Duplicati on my PC Tablet that has the latest version of windows 10. When I try to install it I get the following message "This installation package is not supported by this processor type. Contact you product vendor.

Any Help would be appreciated!


#2

What’s the exact filename of the installation package you downloaded to try installing?


#3

duplicati-2.0.3.3_beta_2018-04-02-x64


#4

duplicati-2.0.3.3_beta_2018-04-02-x64.msi


#5

Can you confirm whether your tablet has a 64-bit processor? It seems like it might not. Have you tried the 32-bit version?


#6

Thank you so much. The tablet is 64-bit processor BUT it says the OS is 32 bit. So thanks for the link and it installed successfully :slight_smile: