WebException The operation has timed out

Yesterday I got the following message box appear on my Windows machine.

“2024-10-06 10:55:39 + 11 -[Warning-
Duplicati.Library.Modules.Builtin.ReportHelper-
ReportSubmitError]: Failed to send message:
System.Net.WebException: The operation has timed out
WebException: The operation has timed out”

What is the cause or resolution to this error?

Can you please list these errors in the manual?

Hi @PeterE, the error message is mentioning that the error is related to sending the backup report to a server.

This indicates that your backup is fine but the attempt to send the report failed.

Do you need additional information?

Thank you @kenkendk for your reply.

Where is Duplicati sending the report?

The warning did not get written to the log. This is a concern.

Is this somehow the same or similar as the other post?

The the answer is that it will send to the url you specify in —send-http-report-url.

Can we follow up in the other post, as it looks to be the same issue and there is more information there?

This error is completely separate to my other post. It is for a different GUI Job.

OSType : Windows (from About Duplicati, button ‘System Info’)

OS: Microsoft Windows NT 10.0.22631.0 (from system-info.txt)

Version name: “2.0.8.1_beta_2024-05-07” (2.0.8.1) (from system-info.txt)

The option send-http-url was not specified by me. The edit box states:-
"https://ingress.duplicati.com/backupreports/

The error does not appear in the GUI Job log. The summary states:-
Warnings 0
Errors 0

I noticed that there is another log. From the GUI. Menu About. Button ‘Show log’. This gives Log data from the server. The error does not appear here.

Is this where the error should appear?

I think they are related. It looks like the problem in both posts are due to the http report failing.

The url shown is at least partial (maybe you edited it before posting), so it would not work in any case. A url of this form is obtained from the Duplicati console

The value here does not have a default, so if you have a value there, someone has edited the settings. If you are not using the console for backup monitoring, simply remove the value here.

If you want to use the console, you can also send a support request from within your account, and I can check if there is anything happening on the server.

I noticed a problem and fixed it after the beta was released, so it should be fixed in canary builds and the next release.

Thank you both for looking into this issue.
I look forward to the next release.