Not sure what OS you are using, or how it’s installed (service, user process, etc). Without knowing that the easiest thing to suggest is to just restart your computer.
You can stop Duplicati by right-click on the Duplicati tray icon, then select Quit. Duplicati tray icon may be hidden behind the ^ sign at right hand side of the tray bar.
To restart Duplicati double click C:\Program Files\Duplicati 2\Duplicati.GUI.TrayIcon.exe.
Use Task Manager to see, what´s happening.
If Duplicati is stuck in an operation, Quit from the tray icon may not work. You may need to kill it from Task Manager. If you’re unsure how to do that, just do a restart.
Is it still asking for a list then not getting it? If so, is LAN NAS accessed by UNC path, drive letter, what?
How does a list run by other means, e.g. Command Prompt from same PC, done as Duplicati’s user?
Duplicati has no SMB client. It’s just asking for a directory list to Windows, and apparently not getting it.