The backups end up in a completely wrong directory.

Support
1

Hello everyone,
I am new here.

I’ve been using the latest version of this software for a few days to back up my data in a Strato web space.

The connection to this web space works. But unfortunately I realized today that nothing is backed up there. All backup data ends up in my user profile on C:\Users\reinh\HiDrive\Backups_with_Duplicati\Customers\01__Gratzl. How can that be? This is absolutely incomprehensible to me. I only use about 20% of the Strato webspace at the moment!
Many thanks in advance for your help
Best regards
Reinhold

2

Welcome to the forum @Beginner

Technically the latest would be the testing version v2.0.9.108_canary_2024-10-03.
If you mean what’s at top of Duplicati Downloads, that’s 2.0.8.1_beta_2024-05-07.
The About screen will say what you have. What is it? Are you using GUI or a CLI?

First let’s make sure it is. For a GUI job, look for your job logs with Show log button.
Do the times of the backups match the times of the files on the drive sorted by date?
There should be lots of files with dblock or dindex in name, and a dlist file at the end.

It sounds like you intend to use WebDAV in Duplicati, or do you use another means?
Windows can do some WebDAV, and third-party tools also exist. Which did you use?

How did you determine that? If just a Test connection, do you know what it tested?
As a side note, it’s not a full test. Typically it’s connect, authenticate, and run a file list.

3

I am using WebDAV in Duplicati, thats right. IMHO when the connection is ok the backup must run. What I have seen now: The backup of my privat files are ok. Only the backups of my customer dosn’t work. I have no idea wy not.

4

Good, but who’s seeing the OP issue?

Is that the same computer, run by you and your Duplicati? If so, how do you get to customer?

Is it just a different local folder on the drive? One working and another not would be very odd.

Lots of other asked-but-unanswered questions that need clarification, such as the file dates…

The backup did run, only not to the desired location, right? Please double-check your configs.

5

Hallo,

see my comment in your Mail.

Thanks.

Greetings

Reinhold

(Attachment All_the_Path.pdf is missing)

6

Hallo,

here is the attachment

Greetings

Reinhold

(attachments)

All_the_Path.jpg
All_the_Path.jpg1038×451 53.2 KB

7

So seemingly SMB mounted Source from other systems for one Duplicati to one Destination.
Presumably you set a different Path on server for each job, otherwise they’d be conflicting whenever everything gets to WebDAV. Two jobs, same WebDAV Server? Have you checked

image
image1091×104 7.98 KB

Copy Destination URL to Clipboard, or checked GUI Commandline Target URL for any issue?

Still awaiting an answer on the idea that backups end up on the local drive. Here’s an example:

Job log:

image

Files:

image

That’s what a small backup should look like. Note that file times also match the job run time.
Does your “wrong directory” contain files with names like the above, and times of a job run?

1 Like
8

Hello,

My NAS is directly integrated into Windows as a source, not mounted. It is connected directly to the PC via USB.

Of course, I have set a different path on the server for each job. After all, there are different customers.

But I have to back up everything to WebDAV. I have only this.

I have not the possibility in my Duplicatie to Import the Destination URL ore copy Destination URL to Clipboard like your Picture below.

I have carried out many tests in the last few days.

Result:

If I create a new backup and let it start automatically, it runs through without errors. If I then change the backup time and start it again, the following error messages appear:

Errors 3

  • 2024-10-20 09:43:00 +02 - [Error-Duplicati.Library.Main.Operation.FilelistProcessor-MissingRemoteFiles]: Found 3 files that are missing from the remote storage, please run repair
  • 2024-10-20 09:43:00 +02 - [Error-Duplicati.Library.Main.Operation.BackupHandler-FatalError]: Fatal error RemoteListVerificationException: Found 3 files that are missing from the remote storage, please run repair
  • 2024-10-20 09:43:00 +02 - [Error-Duplicati.Library.Main.Controller-FailedOperation]: Operation Backup failed with the following error: Found 3 files that are missing from the remote storage, please run repair RemoteListVerificationException: Found 3 files that are missing from the remote storage, please run repair

The repair function doesn’t work.

I can do this several times. Each time it runs like this.

How can this be? What is the reason for this?

Greetings

Reinhold

9

Do you get the three-dot icon to the right of Backup destination as I showed? Click it for menu.

The icon is likened to a hamburger, which especially fits when it’s three lines instead of three dots.

Although screen “should” adjust with display, it’s also conceivable that yours is not directly to right.

If somehow that button is nowhere there (which would be interesting and would be a bug), there’s:

etc. and still needed, if you’re still saying that WebDAV files wind up as local files. What of below?

Note that Duplicati doesn’t know where the actual storage is, but refers to destination as “remote”.

If you’re still saying that WebDAV files wind up on local drive, it’s essential for you to check config.

Are you still seeing below in your new test? If so, please do the file date check as was requested.

and if it is still happening, then I need the destination (a.k.a. target) URL. You can post the whole thing with its sensitive parts redacted. Alternatively, you can paste part of Destination screenshot.

Where are your test backups going? Do you have direct visibility to WebDAV through some way?

Troubleshooting your latest findings may need looking at Destination, so where are the files now?

EDIT 1:

The file activity is in <job> → Show log → Remote, however if it was a small backup below 50 MB, then it would be 3 files with names containing dblock, dindex, and dlist. The question is whether it managed to upload them with put, but can’t see them with list (click line) or are really not there, confirmed through some independent means such as a WebDAV browser, a cloud UI, or Explorer.

EDIT 2:

and for tools, I would usually say it’s where you configured it to go, but that is still awaiting info too.

There is also About → Show log → Live → Retry to look at if you want to repeat some testing runs. This is also a good way to find out what file names are missing. Are they the ones it just uploaded?

You can also test the destination directly with a URL from Export As Command-line and then use Duplicati.CommandLine.BackendTool.exe or Duplicati.CommandLine.BackendTester.exe (which needs an empty folder to test in – just edit the URL away from the job URL if you want to protect existing backup – although with the latest test I’m not sure that there’s an existing one to protect).

10

Hello,

There is some very good news: I can successfully create backups that go through.

When I used to create backups, I deleted the backups I had created. I thought I had to do that. And that was my big mistake.

Apparently there are databases in Duplicati and in the backup files that must both be identical. Since I deleted the backups at

Strato, a database was missing, of course. That’s why I always got the error message.

This is how I got lost today: I created a new backup job and let it run automatically. It was successful. Then I added a new file

in the source path and ran the same backup job again automatically. I did this twice in a row. Each time the backup was successful.

Many thanks for your help.

Greetings

Reinhold

My NAS is directly integrated into Windows as a source, not mounted. It is connected directly to the PC via USB.

Of course, I have set a different path on the server for each job. After all, there are different customers.

But I have to back up everything to WebDAV. I have only this.

I have not the possibility in my Duplicatie to Import the Destination URL ore copy Destination URL to Clipboard like your Picture below.

I have carried out many tests in the last few days.

Result:

If I create a new backup and let it start automatically, it runs through without errors. If I then change the backup time and start it again, the following error messages appear:

Errors 3

  • 2024-10-20 09:43:00 +02 - [Error-Duplicati.Library.Main.Operation.FilelistProcessor-MissingRemoteFiles]: Found 3 files that are missing from the remote storage, please run repair
  • 2024-10-20 09:43:00 +02 - [Error-Duplicati.Library.Main.Operation.BackupHandler-FatalError]: Fatal error RemoteListVerificationException: Found 3 files that are missing from the remote storage, please run repair
  • 2024-10-20 09:43:00 +02 - [Error-Duplicati.Library.Main.Controller-FailedOperation]: Operation Backup failed with the following error: Found 3 files that are missing from the remote storage, please run repair RemoteListVerificationException: Found 3 files that are missing from the remote storage, please run repair

The repair function doesn’t work.

I can do this several times. Each time it runs like this.

How can this be? What is the reason for this?

Greetings

Reinhold

11

Database management

Duplicati makes use of a local database for each backup job that contains information about what is stored at the backend. Main reasons for storing this information locally are performance and reduction of bandwidth usage. Without this database, Duplicati would need to download a fair amount of data from the backend for any operation.

Deleting the Destination let Duplicati look at it and find that it didn’t match the record in database.

I’m still confused by the “wrong directory” of subject, but if all is well for you now, that’s wonderful.