SecureChannelFailure Jottacloud

Support
1

I lost internet while Duplicati was doing an initial backup to Jottacloud. This isn’t the first time this has happened. I just restart the docker container and it usually resumes backing up. This time I got an error saying Unexpected difference in fileset version 1.

What I did was rebuilt the database and verified data to no avail. I’m now getting a
Failed to connect: Error: SecureChannelFailure (Unable to read data from the transport connection: Connection reset by peer.) error message.

I reconfigured my login credentials, I’m getting the same error when testing the connection.
Next, I installed Duplicati on another machine (Windows) and used the same login credentials and it worked.

Any suggestions? Here are the logs:

System.Net.WebException: Error: SecureChannelFailure (Unable to read data from the transport connection: Connection reset by peer.) ---> System.IO.IOException: Unable to read data from the transport connection: Connection reset by peer. ---> System.Net.Sockets.SocketException: Connection reset by peer
  at System.Net.Sockets.Socket.EndReceive (System.IAsyncResult asyncResult) [0x00012] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at System.Net.Sockets.NetworkStream.EndRead (System.IAsyncResult asyncResult) [0x00057] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
   --- End of inner exception stack trace ---
  at System.Net.Sockets.NetworkStream.EndRead (System.IAsyncResult asyncResult) [0x0009b] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at System.IO.Stream+<>c.<BeginEndReadAsync>b__43_1 (System.IO.Stream stream, System.IAsyncResult asyncResult) [0x00000] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
  at System.Threading.Tasks.TaskFactory`1+FromAsyncTrimPromise`1[TResult,TInstance].Complete (TInstance thisRef, System.Func`3[T1,T2,TResult] endMethod, System.IAsyncResult asyncResult, System.Boolean requiresSynchronization) [0x00000] in <254335e8c4aa42e3923a8ba0d5ce8650>:0 
--- End of stack trace from previous location where exception was thrown ---

  at Mono.Net.Security.MobileAuthenticatedStream.InnerRead (System.Boolean sync, System.Int32 requestedSize, System.Threading.CancellationToken cancellationToken) [0x00104] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at Mono.Net.Security.AsyncProtocolRequest.InnerRead (System.Threading.CancellationToken cancellationToken) [0x000ac] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at Mono.Net.Security.AsyncProtocolRequest.ProcessOperation (System.Threading.CancellationToken cancellationToken) [0x00093] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at Mono.Net.Security.AsyncProtocolRequest.StartOperation (System.Threading.CancellationToken cancellationToken) [0x0008b] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at Mono.Net.Security.MobileAuthenticatedStream.ProcessAuthentication (System.Boolean runSynchronously, Mono.Net.Security.MonoSslAuthenticationOptions options, System.Threading.CancellationToken cancellationToken) [0x00252] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at Mono.Net.Security.MonoTlsStream.CreateStream (System.Net.WebConnectionTunnel tunnel, System.Threading.CancellationToken cancellationToken) [0x00126] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at System.Net.WebConnection.CreateStream (System.Net.WebOperation operation, System.Boolean reused, System.Threading.CancellationToken cancellationToken) [0x001ba] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
   --- End of inner exception stack trace ---
  at System.Net.WebConnection.CreateStream (System.Net.WebOperation operation, System.Boolean reused, System.Threading.CancellationToken cancellationToken) [0x0021a] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at System.Net.WebConnection.InitConnection (System.Net.WebOperation operation, System.Threading.CancellationToken cancellationToken) [0x00141] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at System.Net.WebOperation.Run () [0x0009a] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at System.Net.WebCompletionSource`1[T].WaitForCompletion () [0x00094] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at System.Net.HttpWebRequest.RunWithTimeoutWorker[T] (System.Threading.Tasks.Task`1[TResult] workerTask, System.Int32 timeout, System.Action abort, System.Func`1[TResult] aborted, System.Threading.CancellationTokenSource cts) [0x000f8] in <91935ad653254a93b9d73a9f8f2f7a2d>:0 
  at Duplicati.Library.Main.BackendManager.List () [0x00049] in <8f1de655bd1240739a78684d845cecc8>:0 
  at Duplicati.Library.Main.Operation.FilelistProcessor.RemoteListAnalysis (Duplicati.Library.Main.BackendManager backend, Duplicati.Library.Main.Options options, Duplicati.Library.Main.Database.LocalDatabase database, Duplicati.Library.Main.IBackendWriter log, System.String protectedfile) [0x0000d] in <8f1de655bd1240739a78684d845cecc8>:0 
  at Duplicati.Library.Main.Operation.FilelistProcessor.VerifyRemoteList (Duplicati.Library.Main.BackendManager backend, Duplicati.Library.Main.Options options, Duplicati.Library.Main.Database.LocalDatabase database, Duplicati.Library.Main.IBackendWriter log, System.String protectedfile) [0x00000] in <8f1de655bd1240739a78684d845cecc8>:0 
  at Duplicati.Library.Main.Operation.BackupHandler.PreBackupVerify (Duplicati.Library.Main.BackendManager backend, System.String protectedfile) [0x0010b] in <8f1de655bd1240739a78684d845cecc8>:0 
  at Duplicati.Library.Main.Operation.BackupHandler.RunAsync (System.String[] sources, Duplicati.Library.Utility.IFilter filter, System.Threading.CancellationToken token) [0x01033] in <8f1de655bd1240739a78684d845cecc8>:0 
  at CoCoL.ChannelExtensions.WaitForTaskOrThrow (System.Threading.Tasks.Task task) [0x00050] in <9a758ff4db6c48d6b3d4d0e5c2adf6d1>:0 
  at Duplicati.Library.Main.Operation.BackupHandler.Run (System.String[] sources, Duplicati.Library.Utility.IFilter filter, System.Threading.CancellationToken token) [0x00009] in <8f1de655bd1240739a78684d845cecc8>:0 
  at Duplicati.Library.Main.Controller+<>c__DisplayClass14_0.<Backup>b__0 (Duplicati.Library.Main.BackupResults result) [0x0004b] in <8f1de655bd1240739a78684d845cecc8>:0 
  at Duplicati.Library.Main.Controller.RunAction[T] (T result, System.String[]& paths, Duplicati.Library.Utility.IFilter& filter, System.Action`1[T] method) [0x0026f] in <8f1de655bd1240739a78684d845cecc8>:0 
  at Duplicati.Library.Main.Controller.Backup (System.String[] inputsources, Duplicati.Library.Utility.IFilter filter) [0x00074] in <8f1de655bd1240739a78684d845cecc8>:0 
  at Duplicati.Server.Runner.Run (Duplicati.Server.Runner+IRunnerData data, System.Boolean fromQueue) [0x00349] in <c5f097a49c0a4f1fb0f93cf3f5f218b1>:0
2

Welcome to the forum @rendeaust

I don’t see how your connection is solid enough to rebuild the database, yet won’t pass a connection test.
I’m hoping it isn’t that something has changed at Jottacloud, but it sounds like your Internet is intermittent.
Sometimes restarting equipment (local system plus everything you can touch on the network path) helps.
Secure Socket Layer (SSL) / Transport Layer Security (TLS) has some tests that can maybe help debug.

Where is the Docker from, and what Duplicati version is it (visible in About --> System info in the web UI)?
There’s also a MonoVersion field on the page, or if you can get in the system, mono --version can show.
There are specialized backend CLI tools if you want to explore. URL is based on Export As Command-line