Hi there,
I’ve been using Duplicati → Backblaze for years and never needed it until this past weekend when my external drive failed. I started a full data restore, it seems to have worked decently enough but in the logs I have these 32 errors:
2025-01-18 23:36:46 +00 - [Error-Duplicati.Library.Main.AsyncDownloader-FailedToRetrieveFile]: Failed to retrieve file duplicati-be5e200b026364c81835de527c26f22b2.dblock.zip
Exception: 403 - download_cap_exceeded: Cannot download file, download bandwidth or transaction (Class B) cap exceeded. See the Caps & Alerts page to increase your cap.
2025-01-18 23:36:46 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-PatchingFailed]: Failed to patch with remote file: "duplicati-be5e200b026364c81835de527c26f22b2.dblock.zip", message: 403 - download_cap_exceeded: Cannot download file, download bandwidth or transaction (Class B) cap exceeded. See the Caps & Alerts page to increase your cap.
Exception: 403 - download_cap_exceeded: Cannot download file, download bandwidth or transaction (Class B) cap exceeded. See the Caps & Alerts page to increase your cap.
2025-01-18 23:38:24 +00 - [Error-Duplicati.Library.Main.AsyncDownloader-FailedToRetrieveFile]: Failed to retrieve file duplicati-b5e542f0ae7f54484ac735f34887a0b9b.dblock.zip
Exception: 403 - download_cap_exceeded: Cannot download file, download bandwidth or transaction (Class B) cap exceeded. See the Caps & Alerts page to increase your cap.
2025-01-18 23:38:24 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-PatchingFailed]: Failed to patch with remote file: "duplicati-b5e542f0ae7f54484ac735f34887a0b9b.dblock.zip", message: 403 - download_cap_exceeded: Cannot download file, download bandwidth or transaction (Class B) cap exceeded. See the Caps & Alerts page to increase your cap.
Exception: 403 - download_cap_exceeded: Cannot download file, download bandwidth or transaction (Class B) cap exceeded. See the Caps & Alerts page to increase your cap.
2025-01-19 05:32:39 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3948.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3948.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3948.NEF"
2025-01-19 05:33:02 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3947.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3947.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3947.NEF"
2025-01-19 05:33:29 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3894.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3894.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3894.NEF"
2025-01-19 05:33:38 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3893.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3893.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3893.NEF"
2025-01-19 05:34:20 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3944.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3944.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3944.NEF"
2025-01-19 05:35:00 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3945.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3945.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3945.NEF"
2025-01-19 05:35:23 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3895.NEF". Error message was: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3895.NEF". File hash is 8+oDxZ4DfILxGFmMOeo4k+sE+pPFUP5jhYUEvzC6L9c=, expected hash is NwtQTnneYuy4RBi839QezPIVzhh6Tfmd9t6yxVJ+lEQ=
Exception: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3895.NEF". File hash is 8+oDxZ4DfILxGFmMOeo4k+sE+pPFUP5jhYUEvzC6L9c=, expected hash is NwtQTnneYuy4RBi839QezPIVzhh6Tfmd9t6yxVJ+lEQ=
2025-01-19 05:35:30 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3943.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3943.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3943.NEF"
2025-01-19 05:36:53 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3892.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3892.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3892.NEF"
2025-01-19 05:37:01 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3891.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3891.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3891.NEF"
2025-01-19 05:37:25 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3889.NEF". Error message was: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3889.NEF". File hash is 0z82FiW+1nT/59SdDlZ2GZ76hexud7wX69yU2CCq80A=, expected hash is LRaPHCv+FZ1hzn4E72zf7pgXO1L+mKLvMzUUz4qp0aA=
Exception: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3889.NEF". File hash is 0z82FiW+1nT/59SdDlZ2GZ76hexud7wX69yU2CCq80A=, expected hash is LRaPHCv+FZ1hzn4E72zf7pgXO1L+mKLvMzUUz4qp0aA=
2025-01-19 05:38:20 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3946.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3946.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3946.NEF"
2025-01-19 05:38:24 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3890.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3890.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3890.NEF"
2025-01-19 05:38:25 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3942.NEF". Error message was: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3942.NEF". File hash is mBemmdlwXIOGZTmSxO4fzvYTyIiNIPoQWNplgApiqbI=, expected hash is LI6YqHPHLYpHAgG+gZQy0ufvq2ur7Dk/Ogw5CPmCOzA=
Exception: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3942.NEF". File hash is mBemmdlwXIOGZTmSxO4fzvYTyIiNIPoQWNplgApiqbI=, expected hash is LI6YqHPHLYpHAgG+gZQy0ufvq2ur7Dk/Ogw5CPmCOzA=
2025-01-19 08:31:18 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3948.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3948.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3948.NEF"
2025-01-19 08:31:43 +00 - [Error-Duplicati.Library.Main.Operation.RestoreHandler-RestoreFileFailed]: Failed to restore file: "/BIG1/nextcloud-data/dat/files/photo/DSC_3947.NEF". Error message was: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3947.NEF"
FileNotFoundException: Could not find file "/BIG1/nextcloud-data/dat/files/photo/DSC_3947.NEF"
as you can see there are 2 classes of errors:
- at around 2025-01-18 23:36:46 I had my daily cost cap hit on Backblaze, when I received the notification I immediately increased it to allow all the data to be downloaded.
- at 2025-01-19 05:32:39 I got errors on missing files or wrong hash
I’m running Duplicati - 2.0.8.1_beta_2024-05-07 on rasperry pi, I would like to ask if the 2 errors are related (i.e. block failed to download → missing file) or are they unrelated?
Any easy way to have duplicati check the local data against the backup and download the missing files without triggering a full re-download (which takes a good 10 hours)?
Thanks for any explanation.
Arjuna