Recover information (Recreate database)

Support
1

estimated, install the application 2.0.2.1 on several workstations, and the destination of the copies is of the FTP type on a NAS, but when wanting to restore the information is stuck on getting route information …

Thank you for helping me,

Claudio

2

I’m not sure what you mean by “stuck on getting route information”. Do you mean no progress at one of these pages?

  • “Getting file versions …”

  • “Fetching path information …”

  • image

If it’s the last one (browsing the restore tree) then consider updating to 2.0.3.3 beta as it as many performance improvements for the restore browsing tree.

3

Hi, I mean, the bar gets stuck in the middle. I’m going to try the new version …
One more query, what is the correct way to eliminate the installation of a Mac Sierra …?
My apologies for the English
Thank you…

Captura de pantalla 2018-04-26 a las 10.08.06 a.m..png789×151 6.83 KB

4

Three’s no need for you to apologize for not knowing my language, but thanks for the screen shot - the makes it pretty clear what you meant. :slight_smile:

Unfortunately, a database recreate can take quite a while and the progress bar often looks like it’s stuck.

I did a test database recreate just because I wanted to know how long it would take if I needed it and it turned out to be about 4.3 days to finish!

If you’re not sure whether Duplicati is doing anything or not I would suggest:

  1. using the main “About” menu
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  2. selecting the “System info” button
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  3. then scrolling to the bottom of the page “Server state properties” section and looking at the lastPgEvent at the bottom of the page
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This is updated with each command as it’s being processed.

Another option would be to:

  1. use the main “About” menu

  2. then selecting the “Show log” button
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  3. then selecting the “Live” button and “Profiling” log level
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This is also update with each command as it’s being processed. Note that with entries you can click on the line to get more detail about the message.

5

Thank you.
Now I have another problem, change the version and throw an error.
Found 4 remote files that are not recorded in local storage, please run repair.
I have repaired like 3 times and it’s still the same .

Gracias…

6

So you updated from 2.0.2.1 beta to 2.0.3.3 beta and now you get the “Found n remote files that are not record in local storage” every time you run a backup?

Can you copy / paste the error details from you log so we can know what 4 files it is having trouble with?

7

Hello Jon, I regret it, do not keep the evidence, if it happens again I will send you the information …
Thank you…
Claudio

8

Sounds good, thanks!