Problems with restore files from synology

Hello team support duplicati.

I have problems with restore backup from synolgy, when put of address and test conection if is sucessfull but when select the files for restor send the next error. Exist the solution ??? if is yes yours sharing with me. Thanks.

11 de nov. de 2019 13:55 - Operación: Restaurar

Time
Comenzar 2019-11-11 13:55:42
Fin 2019-11-11 13:55:48
Duración 00:00:05
Source Files
Examinado 0 (0 bytes)
Opened 0 (0 bytes)
Agregado 0 (0 bytes)
Modificado 0 (0 bytes)
Eliminado 0
Restored Files 0 (0 bytes)
Restored Folders 0
Restored Symlinks 0
Warnings 1
2019-11-11 13:55:48 -06 - [Warning-Duplicati.Library.Main.Operation.RestoreHandler-NoFilesRestored]: Restore completed without errors but no files were restored
Errors 0
Complete log
{
“RestoredFiles”: 0,
“SizeOfRestoredFiles”: 0,
“RestoredFolders”: 0,
“RestoredSymlinks”: 0,
“PatchedFiles”: 0,
“DeletedFiles”: 0,
“DeletedFolders”: 0,
“DeletedSymlinks”: 0,
“MainOperation”: “Restore”,
“RecreateDatabaseResults”: null,
“ParsedResult”: “Warning”,
“Version”: “2.0.4.31 (2.0.4.31_canary_2019-10-19)”,
“EndTime”: “2019-11-11T19:55:48.3737759Z”,
“BeginTime”: “2019-11-11T19:55:42.9416054Z”,
“Duration”: “00:00:05.4321705”,
“MessagesActualLength”: 5,
“WarningsActualLength”: 1,
“ErrorsActualLength”: 0,
“Messages”: [
“2019-11-11 13:55:43 -06 - [Information-Duplicati.Library.Main.Controller-StartingOperation]: La operación Restore ha comenzado”,
“2019-11-11 13:55:43 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: List - Started: ()”,
“2019-11-11 13:55:43 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: List - Completed: (19 bytes)”,
“2019-11-11 13:55:43 -06 - [Information-Duplicati.Library.Main.Operation.FilelistProcessor-RemoteUnwantedMissingFile]: removing file listed as Temporary: duplicati-ba1f706e70661476cb442b97921864685.dblock.zip”,
“2019-11-11 13:55:48 -06 - [Information-Duplicati.Library.Main.Database.LocalRestoreDatabase-SearchingBackup]: Searching backup 0 (14/08/2019 06:15:54 p. m.) …”
],
“Warnings”: [
“2019-11-11 13:55:48 -06 - [Warning-Duplicati.Library.Main.Operation.RestoreHandler-NoFilesRestored]: Restore completed without errors but no files were restored”
],
“Errors”: ,
“BackendStatistics”: {
“RemoteCalls”: 1,
“BytesUploaded”: 0,
“BytesDownloaded”: 0,
“FilesUploaded”: 0,
“FilesDownloaded”: 0,
“FilesDeleted”: 0,
“FoldersCreated”: 0,
“RetryAttempts”: 0,
“UnknownFileSize”: 147,
“UnknownFileCount”: 4,
“KnownFileCount”: 15,
“KnownFileSize”: 6303443153,
“LastBackupDate”: “2019-09-11T13:00:04-05:00”,
“BackupListCount”: 1,
“TotalQuotaSpace”: 0,
“FreeQuotaSpace”: 0,
“AssignedQuotaSpace”: -1,
“ReportedQuotaError”: false,
“ReportedQuotaWarning”: false,
“MainOperation”: “Restore”,
“ParsedResult”: “Success”,
“Version”: “2.0.4.31 (2.0.4.31_canary_2019-10-19)”,
“EndTime”: “0001-01-01T00:00:00”,
“BeginTime”: “2019-11-11T19:55:42.9416054Z”,
“Duration”: “00:00:00”,
“MessagesActualLength”: 0,
“WarningsActualLength”: 0,
“ErrorsActualLength”: 0,
“Messages”: null,
“Warnings”: null,
“Errors”: null
}
}
11 de nov. de 2019 13:55 - Operación: Reparar

Time
Comenzar 2019-11-11 13:55:27
Fin 2019-11-11 13:55:42
Duración 00:00:15
Source Files
Examinado 0 (0 bytes)
Opened 0 (0 bytes)
Agregado 0 (0 bytes)
Modificado 0 (0 bytes)
Eliminado 0
Fase de recreación de base de datos
Warnings 2
Errors 1
2019-11-11 13:55:32 -06 - [Error-Duplicati.Library.Main.Operation.RecreateDatabaseHandler-MissingFileDetected]: Remote file referenced as duplicati-ba1f706e70661476cb442b97921864685.dblock.zip by duplicati-ie6a5d8378f624cdc83d06df5da6d7e6d.dindex.zip, but not found in list, registering a missing remote file
Complete log
{
“MainOperation”: “Repair”,
“RecreateDatabaseResults”: {
“MainOperation”: “Repair”,
“ParsedResult”: “Success”,
“Version”: “2.0.4.31 (2.0.4.31_canary_2019-10-19)”,
“EndTime”: “2019-11-11T19:55:42.1522209Z”,
“BeginTime”: “2019-11-11T19:55:27.8202978Z”,
“Duration”: “00:00:14.3319231”,
“MessagesActualLength”: 0,
“WarningsActualLength”: 0,
“ErrorsActualLength”: 0,
“Messages”: null,
“Warnings”: null,
“Errors”: null,
“BackendStatistics”: {
“RemoteCalls”: 7,
“BytesUploaded”: 0,
“BytesDownloaded”: 5840986,
“FilesUploaded”: 0,
“FilesDownloaded”: 6,
“FilesDeleted”: 0,
“FoldersCreated”: 0,
“RetryAttempts”: 0,
“UnknownFileSize”: 0,
“UnknownFileCount”: 0,
“KnownFileCount”: 0,
“KnownFileSize”: 0,
“LastBackupDate”: “0001-01-01T00:00:00”,
“BackupListCount”: 0,
“TotalQuotaSpace”: 0,
“FreeQuotaSpace”: 0,
“AssignedQuotaSpace”: 0,
“ReportedQuotaError”: false,
“ReportedQuotaWarning”: false,
“MainOperation”: “Repair”,
“ParsedResult”: “Success”,
“Version”: “2.0.4.31 (2.0.4.31_canary_2019-10-19)”,
“EndTime”: “0001-01-01T00:00:00”,
“BeginTime”: “2019-11-11T19:55:27.6293157Z”,
“Duration”: “00:00:00”,
“MessagesActualLength”: 0,
“WarningsActualLength”: 0,
“ErrorsActualLength”: 0,
“Messages”: null,
“Warnings”: null,
“Errors”: null
}
},
“ParsedResult”: “Error”,
“Version”: “2.0.4.31 (2.0.4.31_canary_2019-10-19)”,
“EndTime”: “2019-11-11T19:55:42.1742069Z”,
“BeginTime”: “2019-11-11T19:55:27.6293157Z”,
“Duration”: “00:00:14.5448912”,
“MessagesActualLength”: 19,
“WarningsActualLength”: 2,
“ErrorsActualLength”: 1,
“Messages”: [
“2019-11-11 13:55:27 -06 - [Information-Duplicati.Library.Main.Controller-StartingOperation]: La operación Repair ha comenzado”,
“2019-11-11 13:55:30 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: List - Started: ()”,
“2019-11-11 13:55:30 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: List - Completed: (19 bytes)”,
“2019-11-11 13:55:31 -06 - [Information-Duplicati.Library.Main.Operation.RecreateDatabaseHandler-RebuildStarted]: Rebuild database started, downloading 1 filelists”,
“2019-11-11 13:55:31 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-20190814T181554Z.dlist.zip (240.38 KB)”,
“2019-11-11 13:55:31 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Completed: duplicati-20190814T181554Z.dlist.zip (240.38 KB)”,
“2019-11-11 13:55:31 -06 - [Information-Duplicati.Library.Main.Operation.RecreateDatabaseHandler-FilelistsRestored]: Filelists restored, downloading 5 index files”,
“2019-11-11 13:55:31 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-ie6a5d8378f624cdc83d06df5da6d7e6d.dindex.zip (4.13 MB)”,
“2019-11-11 13:55:32 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Completed: duplicati-ie6a5d8378f624cdc83d06df5da6d7e6d.dindex.zip (4.13 MB)”,
“2019-11-11 13:55:32 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-i704db012829d4ba28ce78fb10ef983a0.dindex.zip (10.86 KB)”,
“2019-11-11 13:55:32 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Completed: duplicati-i704db012829d4ba28ce78fb10ef983a0.dindex.zip (10.86 KB)”,
“2019-11-11 13:55:36 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-if132d954efb84690b8bcbd431ca7f33f.dindex.zip (761.41 KB)”,
“2019-11-11 13:55:36 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Completed: duplicati-if132d954efb84690b8bcbd431ca7f33f.dindex.zip (761.41 KB)”,
“2019-11-11 13:55:36 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-i152fd64775f444f2b6941850344a321e.dindex.zip (44.43 KB)”,
“2019-11-11 13:55:36 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Completed: duplicati-i152fd64775f444f2b6941850344a321e.dindex.zip (44.43 KB)”,
“2019-11-11 13:55:38 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-i7a28a5a8f8f84ae1a3f44a8973c7d4d5.dindex.zip (415.92 KB)”,
“2019-11-11 13:55:38 -06 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Completed: duplicati-i7a28a5a8f8f84ae1a3f44a8973c7d4d5.dindex.zip (415.92 KB)”,
“2019-11-11 13:55:41 -06 - [Information-Duplicati.Library.Main.Operation.RecreateDatabaseHandler-RecreateCompletedCheckingDatabase]: Recreate completed, verifying the database consistency”,
“2019-11-11 13:55:42 -06 - [Information-Duplicati.Library.Main.Operation.RecreateDatabaseHandler-RecreateCompleted]: Recreate completed, and consistency checks completed, marking database as complete”
],
“Warnings”: [
“2019-11-11 13:55:40 -06 - [Warning-Duplicati.Library.Main.Database.LocalRecreateDatabase-MissingVolumesDetected]: Found 1 missing volumes; attempting to replace blocks from existing volumes”,
“2019-11-11 13:55:41 -06 - [Warning-Duplicati.Library.Main.Database.LocalRecreateDatabase-MissingVolumesDetected]: Found 1 missing volumes; attempting to replace blocks from existing volumes”
],
“Errors”: [
“2019-11-11 13:55:32 -06 - [Error-Duplicati.Library.Main.Operation.RecreateDatabaseHandler-MissingFileDetected]: Remote file referenced as duplicati-ba1f706e70661476cb442b97921864685.dblock.zip by duplicati-ie6a5d8378f624cdc83d06df5da6d7e6d.dindex.zip, but not found in list, registering a missing remote file”
],
“BackendStatistics”: {
“RemoteCalls”: 7,
“BytesUploaded”: 0,
“BytesDownloaded”: 5840986,
“FilesUploaded”: 0,
“FilesDownloaded”: 6,
“FilesDeleted”: 0,
“FoldersCreated”: 0,
“RetryAttempts”: 0,
“UnknownFileSize”: 0,
“UnknownFileCount”: 0,
“KnownFileCount”: 0,
“KnownFileSize”: 0,
“LastBackupDate”: “0001-01-01T00:00:00”,
“BackupListCount”: 0,
“TotalQuotaSpace”: 0,
“FreeQuotaSpace”: 0,
“AssignedQuotaSpace”: 0,
“ReportedQuotaError”: false,
“ReportedQuotaWarning”: false,
“MainOperation”: “Repair”,
“ParsedResult”: “Success”,
“Version”: “2.0.4.31 (2.0.4.31_canary_2019-10-19)”,
“EndTime”: “0001-01-01T00:00:00”,
“BeginTime”: “2019-11-11T19:55:27.6293157Z”,
“Duration”: “00:00:00”,
“MessagesActualLength”: 0,
“WarningsActualLength”: 0,
“ErrorsActualLength”: 0,
“Messages”: null,
“Warnings”: null,
“Errors”: null
}
}

There are some other ways to try a restore, however only trying a few will tell which is a solution.

You’re restoring from the latest backup (from August 14), and it looks like that is the only version.
The lack of older versions may be good, because it may turn out you need to start a new backup.

One thing to try is direct restore, because it builds a partial temporary database, thereby avoiding problems that might exist in regular database. If you still have errors, problem might be in backup.

Recovering by using the Duplicati Recovery tool can avoid problems in index files in backup files, because it doesn’t use those. I think it just uses dlist (list of files) and dblock (data blocks of files).

Because it downloads all files, it needs some space (your backup doesn’t look huge though), and restoring everything possible (to pick from later) might make sense. There’s no GUI file-selector…