Not able to start Duplicati

Support
1

Hi, after updating Duplicati by downloading duplicati-2.0.3.3_beta_2018_04_02-x64.msi on a Windows-10-system I am not able to start Duplicati in any way. I even removed it totally and reinstalled after a Windows-newstart. That didn’t help either.
In Windows-Eventmanager I get 2 errors, one for the application::

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2018-04-20T17:51:16.937180300Z" /> 
  <EventRecordID>14601</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>DESKTOP-O6FIBOD</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>Duplicati.GUI.TrayIcon.exe</Data> 
  <Data>2.0.3.3</Data> 
  <Data>5ac1f991</Data> 
  <Data>KERNELBASE.dll</Data> 
  <Data>10.0.16299.371</Data> 
  <Data>6369e29f</Data> 
  <Data>e0434352</Data> 
  <Data>0000000000014008</Data> 
  <Data>2350</Data> 
  <Data>01d3d8d02df9c2cf</Data> 
  <Data>C:\Program Files\Duplicati 2\Duplicati.GUI.TrayIcon.exe</Data> 
  <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data> 
  <Data>d1aaa50c-de0d-4384-abcd-9c2ec7f2c910</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>

and the second one for .NET:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name=".NET Runtime" /> 
  <EventID Qualifiers="0">1026</EventID> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2018-04-20T17:51:16.671554600Z" /> 
  <EventRecordID>14600</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>DESKTOP-O6FIBOD</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>Anwendung: Duplicati.GUI.TrayIcon.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: System.Exception bei Duplicati.Server.Program.GetDatabaseConnection(System.Collections.Generic.Dictionary`2<System.String,System.String>) bei Duplicati.Server.Program.RealMain(System.String[]) Ausnahmeinformationen: System.Exception bei Duplicati.Library.AutoUpdater.UpdaterManager.RunMethod(System.Reflection.MethodInfo, System.String[]) bei Duplicati.Library.AutoUpdater.UpdaterManager+<>c__DisplayClass58_0.<RunFromMostRecentSpawn>b__0() bei Duplicati.Library.AutoUpdater.UpdaterManager.WrapWithUpdater(Duplicati.Library.AutoUpdater.AutoUpdateStrategy, System.Action) bei Duplicati.Library.AutoUpdater.UpdaterManager.RunFromMostRecentSpawn(System.Reflection.MethodInfo, System.String[], Duplicati.Library.AutoUpdater.AutoUpdateStrategy) bei Duplicati.GUI.TrayIcon.Program.Main(System.String[])</Data> 
  </EventData>
  </Event>

I have no idea how to progress. Sorry, it’s a German system.

P.S. I don’t know how to edit this post so that the error message is displayed in the same way as I have inserted it.

Regards, Titus

2

Hi @titus483, and welcome to the forum!

Sorry to hear you’re having issues with the 2.0.3.3 beta. Is it correct to assume Duplicate was working fine BEFORE the update? Oh, and do you recall what version of Duplicati you were running before you ran the 2.0.3.3 beta msi installer?

(By the way, I updated your post by putting “~~~” before and after your error messages - hopefully that gets them showing the way you wanted them to look.)