I cant restore from backup files

well now that is “restoring” the files i see some motion but i dont see some error(in verbose)

The last two responses gave the exactly opposite answer a few minutes apart, so I’m still confused.

says restore finished with a warning, which makes sense if somehow you didn’t select files to restore.

How is it now restoring after the earlier restore completed? Did you run again? Maybe this one’s better.

You should see lots of things that aren’t errors, but this check was more for earlier looks-stuck situation.
Newer information says maybe it was never stuck. First case finished, and this one is making progress.

In other questions, I was trying to find out what you are restoring. What did you checkmark in GUI tree?
If you’re trying to restore all of C:\ on top of existing Windows, that will either not work, or make a mess.


Restoring files from a backup has pictures and text.

The Restore wizard consists of two steps. In step 1 you can specify what you want to restore and from which restore point you want to restore these files. In step 2 you can choose to what location you want to restore the files and supply some options for the restore operation.

These correspond to prior questions “What are you restoring, where to”. In your location to restore to, there should slowly be bits of files appearing as restore progresses. A file may come in bit by bit, but seeing something restoring would have been nice to see when you thought it was stuck, or even now.

If you want to get to a solution, please provide a screenshot of the first restore screen (after you checked the data you want to restore) and also of the second restore screen (the one having the ‘restore’ button).

@Ph4ntom Let me teach you about online free support etiquette.
Nobody here owes you anything, everyone here is just helping you out of their good will, no one is getting paid to do so.
In this kind of situations it is of very bad manners to say “Hey, I got a problem, pls someone fix it for me”.
The discourse expected of people asking for help is:

  1. Hey, I got X specific problem
  2. The logs said exactly this and that, and it showed this error message <attached screenshot>
  3. I have tried to do exactly this and that, and the outcome was (show exact error message)
  4. I have suspicion that the reason might be X because I saw Y, but I’m not sure if my understanding is correct or not.

Once someone is charitable enough to take a look at your issue they’ll try to ask you for information, as specific as possible, to troubleshoot your problem and ask you several questions.

  • you should answer each one of the questions and try to be as specifica as possible to avoid confusion

This means that “try doing X” and answering “Ok I tried and it said something like Y” is a very unreasonable answer, since you could’ve noted (or screenshot) what the exact error message said.

I hope I’m not coming off too aggressively, I’m just trying to let you know so you can take corrective action in the future to avoid conflict :slight_smile:

I’m perceiving more of a communication and possibly skills/experience challenge than etiquette, yet

gave a great recipe for getting help effectively, and I wish everyone could do it, however many cannot. Users do need to understand that those trying to help need some information in order to provide help. Situation here sounds potentially serious and complicated, but help is not possible without user dialog.

User seems to be trying, so we may have to try to explain in “simple words”, as you did once (thanks!).
English language issues may also arise, as Duplicati is multi-lingual, and support unfortunately less so.

BTW your steps are also great for GitHub issues where “Steps to reproduce” are key to the debugging.
I always advise people to make the steps as simple as possible, so as to be reproducible easily by dev.
I would suggest that here too. Simplify the steps, state them (or screenshot). Simpler is often simpler…

Strategy refers to what plan you had made to make your C: drive as desired after the Windows reinstall.
Generally one avoids fresh installs (or was this an upgrade on top of current version?) without the need.
If the need was, for example, some virus or other malware, be careful what you put back on the system.

Did that reinstall leave you with just Windows (missing all of your data)? What are you trying to restore?
Application data is kept in location of that app’s choice, so becomes harder than, say, “My Documents”.
My fear is that you went into this without a plan, and without any testing, but I’d be pleased if I’m wrong.

Topic title here is “I cant restore from backup files”, but can you restore a single file to watch its actions?
Regardless, this is a back-and-forth situation, and nobody can help you unless you participate in dialog.

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