Error While running: The requested file does not exist


#1

After a long, trouble-free period, all backups ended in error in the last few days.

I tried several options such as repairing the database, checking files, repairing again, … Unfortunately, this has not changed anything for backups that still crash.

In desperation I performed the recreation (deletion and repair) of the database. Alas, it also crashes with the message “The requested file does not exist” (see history below).

I am blocked now and I don’t know what to do to restore the situation and make the backups work again (I have about 10 GB of stored data and I would like to avoid having to recreate everything!).

Thank you in advance for any help…

11 oct. 2018 09:20: Message
---------------------------
Probing 4 candidate blocklist volumes

11 oct. 2018 09:08: Message
---------------------------
Processing required 16 blocklist volumes
11 oct. 2018 08:57: Message
Failed to process index file: duplicati-i8cbc9363ff3b48b2a2f363445d65e389.dindex.zip.aes
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Main.AsyncDownloader.AsyncDownloaderEnumerator.AsyncDownloadedFile.get_TempFile()
   à Duplicati.Library.Main.Operation.RecreateDatabaseHandler.DoRun(LocalDatabase dbparent, Boolean updating, IFilter filter, NumberedFilterFilelistDelegate filelistfilter, BlockVolumePostProcessor blockprocessor)
   
11 oct. 2018 08:57: Retry
---------------------------
Operation Get with file duplicati-i8cbc9363ff3b48b2a2f363445d65e389.dindex.zip.aes attempt 5 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Main.AsyncDownloader.AsyncDownloaderEnumerator.AsyncDownloadedFile.get_TempFile()
   à Duplicati.Library.Main.Operation.RecreateDatabaseHandler.DoRun(LocalDatabase dbparent, Boolean updating, IFilter filter, NumberedFilterFilelistDelegate filelistfilter, BlockVolumePostProcessor blockprocessor)
   
11 oct. 2018 08:57: Retry
---------------------------
Operation Get with file duplicati-i8cbc9363ff3b48b2a2f363445d65e389.dindex.zip.aes attempt 4 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()

11 oct. 2018 08:57: Retry
---------------------------
Operation Get with file duplicati-i8cbc9363ff3b48b2a2f363445d65e389.dindex.zip.aes attempt 3 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:57: Retry
---------------------------
Operation Get with file duplicati-i8cbc9363ff3b48b2a2f363445d65e389.dindex.zip.aes attempt 2 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:57: Retry
---------------------------
Operation Get with file duplicati-i8cbc9363ff3b48b2a2f363445d65e389.dindex.zip.aes attempt 1 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:51: Message
---------------------------
Failed to process index file: duplicati-i71f3af27108b49eaac943c406a98ba2e.dindex.zip.aes
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Main.AsyncDownloader.AsyncDownloaderEnumerator.AsyncDownloadedFile.get_TempFile()
   à Duplicati.Library.Main.Operation.RecreateDatabaseHandler.DoRun(LocalDatabase dbparent, Boolean updating, IFilter filter, NumberedFilterFilelistDelegate filelistfilter, BlockVolumePostProcessor blockprocessor)
   
11 oct. 2018 08:51: Retry
---------------------------
Operation Get with file duplicati-i71f3af27108b49eaac943c406a98ba2e.dindex.zip.aes attempt 5 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Main.AsyncDownloader.AsyncDownloaderEnumerator.AsyncDownloadedFile.get_TempFile()
   à Duplicati.Library.Main.Operation.RecreateDatabaseHandler.DoRun(LocalDatabase dbparent, Boolean updating, IFilter filter, NumberedFilterFilelistDelegate filelistfilter, BlockVolumePostProcessor blockprocessor)
   
11 oct. 2018 08:51: Retry
---------------------------
Operation Get with file duplicati-i71f3af27108b49eaac943c406a98ba2e.dindex.zip.aes attempt 4 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:51: Retry
---------------------------
Operation Get with file duplicati-i71f3af27108b49eaac943c406a98ba2e.dindex.zip.aes attempt 3 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()

11 oct. 2018 08:51: Retry
---------------------------
Operation Get with file duplicati-i71f3af27108b49eaac943c406a98ba2e.dindex.zip.aes attempt 2 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:51: Retry
---------------------------
Operation Get with file duplicati-i71f3af27108b49eaac943c406a98ba2e.dindex.zip.aes attempt 1 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:43: Message
---------------------------
Failed to process index file: duplicati-i2a73d836379e4f8fb42064d2d9012a07.dindex.zip.aes
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Main.AsyncDownloader.AsyncDownloaderEnumerator.AsyncDownloadedFile.get_TempFile()
   à Duplicati.Library.Main.Operation.RecreateDatabaseHandler.DoRun(LocalDatabase dbparent, Boolean updating, IFilter filter, NumberedFilterFilelistDelegate filelistfilter, BlockVolumePostProcessor blockprocessor)
   
11 oct. 2018 08:43: Retry
---------------------------
Operation Get with file duplicati-i2a73d836379e4f8fb42064d2d9012a07.dindex.zip.aes attempt 5 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Main.AsyncDownloader.AsyncDownloaderEnumerator.AsyncDownloadedFile.get_TempFile()
   à Duplicati.Library.Main.Operation.RecreateDatabaseHandler.DoRun(LocalDatabase dbparent, Boolean updating, IFilter filter, NumberedFilterFilelistDelegate filelistfilter, BlockVolumePostProcessor blockprocessor)
   
11 oct. 2018 08:43: Retry
---------------------------
Operation Get with file duplicati-i2a73d836379e4f8fb42064d2d9012a07.dindex.zip.aes attempt 4 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:43: Retry
---------------------------
Operation Get with file duplicati-i2a73d836379e4f8fb42064d2d9012a07.dindex.zip.aes attempt 3 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:43: Retry
---------------------------
Operation Get with file duplicati-i2a73d836379e4f8fb42064d2d9012a07.dindex.zip.aes attempt 2 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:43: Retry
---------------------------
Operation Get with file duplicati-i2a73d836379e4f8fb42064d2d9012a07.dindex.zip.aes attempt 1 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:39: Message
---------------------------
Failed to process index file: duplicati-i0070fa5983b640e0bbaa3943807ff2df.dindex.zip.aes
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Main.AsyncDownloader.AsyncDownloaderEnumerator.AsyncDownloadedFile.get_TempFile()
   à Duplicati.Library.Main.Operation.RecreateDatabaseHandler.DoRun(LocalDatabase dbparent, Boolean updating, IFilter filter, NumberedFilterFilelistDelegate filelistfilter, BlockVolumePostProcessor blockprocessor)
   
11 oct. 2018 08:39: Retry
---------------------------
Operation Get with file duplicati-i0070fa5983b640e0bbaa3943807ff2df.dindex.zip.aes attempt 5 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Main.AsyncDownloader.AsyncDownloaderEnumerator.AsyncDownloadedFile.get_TempFile()
   à Duplicati.Library.Main.Operation.RecreateDatabaseHandler.DoRun(LocalDatabase dbparent, Boolean updating, IFilter filter, NumberedFilterFilelistDelegate filelistfilter, BlockVolumePostProcessor blockprocessor)
   
11 oct. 2018 08:39: Retry
---------------------------
Operation Get with file duplicati-i0070fa5983b640e0bbaa3943807ff2df.dindex.zip.aes attempt 4 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:39: Retry
---------------------------
Operation Get with file duplicati-i0070fa5983b640e0bbaa3943807ff2df.dindex.zip.aes attempt 3 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:39: Retry
---------------------------
Operation Get with file duplicati-i0070fa5983b640e0bbaa3943807ff2df.dindex.zip.aes attempt 2 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:39: Retry
---------------------------
Operation Get with file duplicati-i0070fa5983b640e0bbaa3943807ff2df.dindex.zip.aes attempt 1 of 5 failed with message: Le fichier demandé n'existe pas
Duplicati.Library.Interface.FileMissingException: Le fichier demandé n'existe pas (_that is The requested file does not exist_)
   à Duplicati.Library.Backend.OpenStack.OpenStackStorage.Get(String remotename, Stream stream)
   à Duplicati.Library.Main.BackendManager.coreDoGetPiping(FileEntryItem item, IEncryption useDecrypter, Int64& retDownloadSize, String& retHashcode)
   à Duplicati.Library.Main.BackendManager.DoGet(FileEntryItem item)
   à Duplicati.Library.Main.BackendManager.ThreadRun()
   
11 oct. 2018 08:37: Message
---------------------------
Filelists restored, downloading 383 index files

11 oct. 2018 08:32: Message
---------------------------
Rebuild database started, downloading 10 filelists

#2

After the last execution of the “delete and recreate database” command, which ended in error, I executed the “check files” command which ended with the following errors:

ParsedResult: Error
EndTime: 11/10/2018 11:07:21 (1539248841)
BeginTime: 11/10/2018 10:55:49 (1539248149)
Duration: 00:11:32.3273824
Messages: []
Warnings: []
Errors: [
    Failed to process file duplicati-b42998acb9b5e4295902b69279fc91d32.dblock.zip.aes => The requested file does not exist,
    Failed to process file duplicati-i0070fa5983b640e0bbaa3943807ff2df.dindex.zip.aes => The requested file does not exist,
    Failed to process file duplicati-i2a73d836379e4f8fb42064d2d9012a07.dindex.zip.aes => The requested file does not exist,
    Failed to process file duplicati-i71f3af27108b49eaac943c406a98ba2e.dindex.zip.aes => Unexpected character encountered while parsing value: <. Path '', line 0, position 0.,
    Failed to process file duplicati-i8cbc9363ff3b48b2a2f363445d65e389.dindex.zip.aes => The requested file does not exist
]

How to identify these files? Can they be removed without problem?

Thanks for your help…


#3

Up!

Is there someone (Duplicati Team?) who can help?


#4

I’m not “Duplicati Team” (this is a user forum) but I’ll try. What Duplicati and OS is this?

Do you have logs or memories about the original error? Was it similar to the deletion/repair errors shown?

Does “check files” refer to the GUI Verify files item which is a small changing sampling, or something else?

Can you look at the destination and see whether the named files (do they vary on repeated test?) exist, or are you saying (because you’re asking about removal) you see them but Duplicati is seeing differently?

The AFFECTED command can show what source files would be affected if destination files were removed. If you normally run from the web UI, the easiest thing to do is to run the job Commandline option and adjust format for new command. This will automatically bring in other needed options such as destination, encryption, etc. Disaster Recovery has information on how to run this, and can help with severe issues.

Visual inspection of backend files might be helpful. I think you would have a dated dlist file for each backup version, and an equal number of dblock and dindex files. Their names are random, but a linkage is inside.

You can also get a look at your destination through Duplicati without the database, by using the MENU --> Restore --> Direct restore from backup files GUI option from the UI you normally work in. Does it look OK?