Backup to OneDrive stuck on verifying - want to stop

Hi
I am backing up a around 18GB folder to onedrive for the first time. Seems like the backup itself went fine, but now it is stuck for more then a day on verifying. Reading through other threads one suggestion was to keep the backup file size smaller (I choose 500MB).

I would like to just cancel the backup delete it and start again, but can’t seem to find an option on how to do this. I am running Duplicati - 2.0.5.1_beta_2020-01-18.

Here is the log (one entry is added every 10 minutes and I have more entries than files in the backup location)

{
“DeletedFiles”: 0,
“DeletedFolders”: 0,
“ModifiedFiles”: 0,
“ExaminedFiles”: 24199,
“OpenedFiles”: 0,
“AddedFiles”: 0,
“SizeOfModifiedFiles”: 0,
“SizeOfAddedFiles”: 0,
“SizeOfExaminedFiles”: 45548820558,
“SizeOfOpenedFiles”: 0,
“NotProcessedFiles”: 0,
“AddedFolders”: 0,
“TooLargeFiles”: 0,
“FilesWithError”: 0,
“ModifiedFolders”: 0,
“ModifiedSymlinks”: 0,
“AddedSymlinks”: 0,
“DeletedSymlinks”: 0,
“PartialBackup”: false,
“Dryrun”: false,
“MainOperation”: “Backup”,
“CompactResults”: null,
“VacuumResults”: null,
“DeleteResults”: null,
“RepairResults”: null,
“TestResults”: {
“MainOperation”: “Test”,
“VerificationsActualLength”: 3,
“Verifications”: [
{
“Key”: “duplicati-20200711T222805Z.dlist.zip.aes”,
“Value”:
},
{
“Key”: “duplicati-i6320dd108d664721afd1c9170d3169e9.dindex.zip.aes”,
“Value”:
},
{
“Key”: “duplicati-b3c2e32f386e747839dc86729e8001c21.dblock.zip.aes”,
“Value”: [
{
“Key”: “Error”,
“Value”: “A task was canceled.”
}
]
}
],
“ParsedResult”: “Success”,
“Version”: “2.0.5.1 (2.0.5.1_beta_2020-01-18)”,
“EndTime”: “2020-07-13T01:59:23.048461Z”,
“BeginTime”: “2020-07-13T01:50:17.117461Z”,
“Duration”: “00:09:05.9310000”,
“MessagesActualLength”: 0,
“WarningsActualLength”: 0,
“ErrorsActualLength”: 0,
“Messages”: null,
“Warnings”: null,
“Errors”: null,
“BackendStatistics”: {
“RemoteCalls”: 9,
“BytesUploaded”: 0,
“BytesDownloaded”: 2868938,
“FilesUploaded”: 0,
“FilesDownloaded”: 2,
“FilesDeleted”: 0,
“FoldersCreated”: 0,
“RetryAttempts”: 4,
“UnknownFileSize”: 0,
“UnknownFileCount”: 0,
“KnownFileCount”: 72,
“KnownFileSize”: 17690313352,
“LastBackupDate”: “2020-07-12T18:46:48+10:00”,
“BackupListCount”: 2,
“TotalQuotaSpace”: 1115617755136,
“FreeQuotaSpace”: 776270113598,
“AssignedQuotaSpace”: -1,
“ReportedQuotaError”: false,
“ReportedQuotaWarning”: false,
“MainOperation”: “Backup”,
“ParsedResult”: “Success”,
“Version”: “2.0.5.1 (2.0.5.1_beta_2020-01-18)”,
“EndTime”: “0001-01-01T00:00:00”,
“BeginTime”: “2020-07-13T01:49:38.747601Z”,
“Duration”: “00:00:00”,
“MessagesActualLength”: 0,
“WarningsActualLength”: 0,
“ErrorsActualLength”: 0,
“Messages”: null,
“Warnings”: null,
“Errors”: null
}
},
“ParsedResult”: “Error”,
“Version”: “2.0.5.1 (2.0.5.1_beta_2020-01-18)”,
“EndTime”: “2020-07-13T01:59:23.073596Z”,
“BeginTime”: “2020-07-13T01:49:38.746353Z”,
“Duration”: “00:09:44.3272430”,
“MessagesActualLength”: 20,
“WarningsActualLength”: 0,
“ErrorsActualLength”: 1,
“Messages”: [
“2020-07-13 11:49:39 +10 - [Information-GetGpgProgramPath-gpg]: gpg”,
“2020-07-13 11:49:39 +10 - [Information-Duplicati.Library.Main.Controller-StartingOperation]: The operation Backup has started”,
“2020-07-13 11:49:40 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: List - Started: ()”,
“2020-07-13 11:49:42 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: List - Completed: (72 bytes)”,
“2020-07-13 11:50:14 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: List - Started: ()”,
“2020-07-13 11:50:15 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: List - Completed: (72 bytes)”,
“2020-07-13 11:50:17 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-20200711T222805Z.dlist.zip.aes (2.12 MB)”,
“2020-07-13 11:50:21 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Completed: duplicati-20200711T222805Z.dlist.zip.aes (2.12 MB)”,
“2020-07-13 11:50:21 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-i6320dd108d664721afd1c9170d3169e9.dindex.zip.aes (632.06 KB)”,
“2020-07-13 11:50:22 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Completed: duplicati-i6320dd108d664721afd1c9170d3169e9.dindex.zip.aes (632.06 KB)”,
“2020-07-13 11:50:22 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-b3c2e32f386e747839dc86729e8001c21.dblock.zip.aes (499.92 MB)”,
“2020-07-13 11:52:02 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Retrying: duplicati-b3c2e32f386e747839dc86729e8001c21.dblock.zip.aes (499.92 MB)”,
“2020-07-13 11:52:12 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-b3c2e32f386e747839dc86729e8001c21.dblock.zip.aes (499.92 MB)”,
“2020-07-13 11:53:52 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Retrying: duplicati-b3c2e32f386e747839dc86729e8001c21.dblock.zip.aes (499.92 MB)”,
“2020-07-13 11:54:02 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-b3c2e32f386e747839dc86729e8001c21.dblock.zip.aes (499.92 MB)”,
“2020-07-13 11:55:42 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Retrying: duplicati-b3c2e32f386e747839dc86729e8001c21.dblock.zip.aes (499.92 MB)”,
“2020-07-13 11:55:52 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-b3c2e32f386e747839dc86729e8001c21.dblock.zip.aes (499.92 MB)”,
“2020-07-13 11:57:33 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Retrying: duplicati-b3c2e32f386e747839dc86729e8001c21.dblock.zip.aes (499.92 MB)”,
“2020-07-13 11:57:43 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-b3c2e32f386e747839dc86729e8001c21.dblock.zip.aes (499.92 MB)”,
“2020-07-13 11:59:23 +10 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Failed: duplicati-b3c2e32f386e747839dc86729e8001c21.dblock.zip.aes (499.92 MB)”
],
“Warnings”: ,
“Errors”: [
“2020-07-13 11:59:23 +10 - [Error-Duplicati.Library.Main.Operation.TestHandler-FailedToProcessFile]: Failed to process file duplicati-b3c2e32f386e747839dc86729e8001c21.dblock.zip.aes”
],
“BackendStatistics”: {
“RemoteCalls”: 9,
“BytesUploaded”: 0,
“BytesDownloaded”: 2868938,
“FilesUploaded”: 0,
“FilesDownloaded”: 2,
“FilesDeleted”: 0,
“FoldersCreated”: 0,
“RetryAttempts”: 4,
“UnknownFileSize”: 0,
“UnknownFileCount”: 0,
“KnownFileCount”: 72,
“KnownFileSize”: 17690313352,
“LastBackupDate”: “2020-07-12T18:46:48+10:00”,
“BackupListCount”: 2,
“TotalQuotaSpace”: 1115617755136,
“FreeQuotaSpace”: 776270113598,
“AssignedQuotaSpace”: -1,
“ReportedQuotaError”: false,
“ReportedQuotaWarning”: false,
“MainOperation”: “Backup”,
“ParsedResult”: “Success”,
“Version”: “2.0.5.1 (2.0.5.1_beta_2020-01-18)”,
“EndTime”: “0001-01-01T00:00:00”,
“BeginTime”: “2020-07-13T01:49:38.747601Z”,
“Duration”: “00:00:00”,
“MessagesActualLength”: 0,
“WarningsActualLength”: 0,
“ErrorsActualLength”: 0,
“Messages”: null,
“Warnings”: null,
“Errors”: null
}
}

Any help would be greatly appreciated.

Thanks
Thomas

Interesting the stop in the status window in the web browser (see image) does not work in Google Chrome. I have just tried this in IE and can actually see the option to stop the backup.

Annotation 2020-07-14 230618

I choose to stop backup immediately, but again this does not seem to work. The status has updated to show “Stopping after current file” and doesn’t go anything for a long time.

Refreshing the browser actually displays “Verifying files…” again. Is there another way to hard stop the backup? I don’t mind if I loose the database, more than happy to create a new backup.

Thanks
Thomas

You’re getting a new Backup log every 10 minutes? Is there such a schedule in job Schedule screen 4?

is kind of odd, and is probably worth a look in About --> Show log --> Live --> Retry to see what’s wrong.
Although you didn’t get a consistent pattern, some of your tries are about 100 seconds apart, making me wonder if http-operation-timeout needs to be raised for your big (500 MB not 50 MB) remote volume size.

Not worrying about the DB makes this easier. If need be, you can always kill all Duplicati.GUI.TrayIcon.exe processes. If you used the default Duplicati install, it would start at login, so probably just logout will stop it.

Thanks for the response. I am actually using the OMV plugin and ended up with an re-install. I have changed the http timeout and the filesize and will execute the backup again tonight. Will report back if it is working now.

Thomas