Anyone else having issues with upload to Jottacloud

1

Hello,

Today my backups started failing because file couldn’t be uploaded to Jottacloud successfully.

The error I’m seeing is:

  1. Okt. 2024 23:42: Operation Put with file duplicati-ba8976db84bdb4693910aede870d6b470.dblock.zip.aes attempt 1 of 6 failed with message: A task was canceled.
  2. Okt. 2024 23:41: Backend event: Put - Started: duplicati-ba8976db84bdb4693910aede870d6b470.dblock.zip.aes (1.98 GB)

or

  1. Okt. 2024 23:10: Operation Put with file duplicati-b5ee4533fefe545e5b12f36c4f2ddd03e.dblock.zip.aes attempt 4 of 6 failed with message: Error writing request

That one suggest that it might be an issue on Jottacloud’s side.

Anyone else having issues since lately?

Cheers!

2

my backups were fine yesterday and today

is there still enough space available?

3

I am on a personal subscription, unlimited space :wink:

4

looks like it’s related to file size.

I’m failing to upload a 2GB file, but smaller ones (200MB) work (there are good reasons I’m using such large file sizes, don’t worry :wink: )

Update: So I split a 2.2GB Backup into 200MB backup archives. The upload sometimes fails but after 1 or 2 retries it succeeds. I just enabled verbose logging on my other backups and saw that even uploading a 21MB dlist file fails (but succeeds after retry).

5

nope, isn’t related to file size. 200MB uploads fail intermittently as well :frowning:

6

Files just upload fine, but when Duplicati is ready to finish the backup I get an error.

System.AggregateException: One or more errors occurred. (Unable to read data from the transport connection: The socket has been shut down. (Unable to read data from the transport connection: The socket has been shut down.) (One or more errors occurred. (Unable to read data from the transport connection: The socket has been shut down.)))

Full Log:

7

It could be a temporary glitch on their end, or maybe a connection issue.

8

Connection issue can be ruled out since downloading isn’t a problem (those backups with no changes where it just verifies data run without issues).

I even contacted their support but besides some nonsensical answers no further information/help :frowning: