Today my backups started failing because file couldn’t be uploaded to Jottacloud successfully.
The error I’m seeing is:
Okt. 2024 23:42: Operation Put with file duplicati-ba8976db84bdb4693910aede870d6b470.dblock.zip.aes attempt 1 of 6 failed with message: A task was canceled.
Okt. 2024 23:10: Operation Put with file duplicati-b5ee4533fefe545e5b12f36c4f2ddd03e.dblock.zip.aes attempt 4 of 6 failed with message: Error writing request
That one suggest that it might be an issue on Jottacloud’s side.
I’m failing to upload a 2GB file, but smaller ones (200MB) work (there are good reasons I’m using such large file sizes, don’t worry )
Update: So I split a 2.2GB Backup into 200MB backup archives. The upload sometimes fails but after 1 or 2 retries it succeeds. I just enabled verbose logging on my other backups and saw that even uploading a 21MB dlist file fails (but succeeds after retry).
Files just upload fine, but when Duplicati is ready to finish the backup I get an error.
System.AggregateException: One or more errors occurred. (Unable to read data from the transport connection: The socket has been shut down. (Unable to read data from the transport connection: The socket has been shut down.) (One or more errors occurred. (Unable to read data from the transport connection: The socket has been shut down.)))
Today I got 3 out of 3 backups that failed. Can restore from jotacloud, but it errors when backuing up.
Did you get any response from jottacloud or have any hints for what could be wrong ?
I just checked my support request and they did answer:
Hi, again.
I’m very sory for the late reply.
From our developer:
The short answer is no, we haven’t specifically changed anything about file uploading. We’ve had some issues with some of our backend dfs’s with upload availability so it’s possible the you are running into these issues. It’s also possible that you are just timing out since 2 GB is going to take quite a while with your bandwidth limitations.
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He also did some changes for some days ago, so that you should be able to upload.
Have you been able to upload since we last spoke?
I never went back to support page since after some time it started working again and one doesn’t get email notifications when they update their conversations.
I didn’t thought, it’s a jottacloud issue, because only one job is affected since the weekend.
4 other jobs finished successfully (two of them with uploading over 400 MB and 14 GB of data in parts of 500 MB.) Another one seems running fine, uploading some GB, too.
Hi Simon,
We have experienced some issues with one of our backend dfs’s with upload availability so it’s possible that you are running into these issues. The team is working on fixing that problem.
It’s could also possible that you are just timing out since uploads are going to take quite a while with your bandwidth limitations. You are currently storing 44TB data.
