About the Support category

Support
1

Use this category to submit support requests / questions.

If you want to report a bug, please use the github page: https://github.com/duplicati/duplicati/issues/new

If you are unsure if it is a bug, try posting here first :bug::email:

Note that support is community provided :sunny:, so :heart:s (likes) and images (solutions) are greatly appreciated. :+1:

2 Likes
5

Hi kenkendk,

I’ve posted a bug on this forum back in March but hear nothing back. So I’m goint to post it again. I’m running Duplicati on a Windows server 2016 with terminal services. Duplicati keep crashing. Here’s the info in the event viewer:

Application: Duplicati.GUI.TrayIcon.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
at Duplicati.Server.WebServer.Server…ctor(System.Collections.Generic.IDictionary2<System.String,System.String>) at Duplicati.Server.Program.StartWebServer(System.Collections.Generic.Dictionary2<System.String,System.String>)
at Duplicati.Server.Program.RealMain(System.String)

Exception Info: System.Exception
at Duplicati.GUI.TrayIcon.HostedInstanceKeeper…ctor(System.String)
at Duplicati.GUI.TrayIcon.Program.RealMain(System.String)
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Duplicati.Library.AutoUpdater.UpdaterManager.RunMethod(System.Reflection.MethodInfo, System.String)
at Duplicati.Library.AutoUpdater.UpdaterManager+<>c__DisplayClass58_1.b__0()
at Duplicati.Library.AutoUpdater.UpdaterManager.WrapWithUpdater(Duplicati.Library.AutoUpdater.AutoUpdateStrategy, System.Action)
at Duplicati.Library.AutoUpdater.UpdaterManager.RunFromMostRecentSpawn(System.Reflection.MethodInfo, System.String, Duplicati.Library.AutoUpdater.AutoUpdateStrategy)
at Duplicati.GUI.TrayIcon.Program.Main(System.String)

===========================

Faulting application name: Duplicati.GUI.TrayIcon.exe, version: 2.0.4.18, time stamp: 0x5cd87369
Faulting module name: KERNELBASE.dll, version: 10.0.14393.2999, time stamp: 0x5ce36c36
Exception code: 0xe0434352
Fault offset: 0x0000000000034c48
Faulting process id: 0x15a4
Faulting application start time: 0x01d522c12276438b
Faulting application path: C:\Users\Administrator\AppData\Local\Duplicati\updates\2.0.4.18\Duplicati.GUI.TrayIcon.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 3ad03499-6a4b-4d88-b337-607329ba4dab
Faulting package full name:
Faulting package-relative application ID:

I really appreciate it if you can look into the bugs.

Regards,
James Tong