2.2.0.1 upgrade can't be installed on MacOS

Ilgaz · November 10, 2025, 2:29pm

I had the latest stable and when I tried to apply the package update from download, it gave me error. When I try again with duplicati quit, the following issue still logged and install fails on m4 mac mini/running 26.2 Beta (25C5031i)

Nov 10 17:26:21 iMini Installer[57439]: @(#)PROGRAM:Install PROJECT:Install-1000
Nov 10 17:26:21 iMini Installer[57439]: @(#)PROGRAM:Installer PROJECT:Installer-1358
Nov 10 17:26:21 iMini Installer[57439]: Hardware: Mac16,10 @ 0 MHz (x 10), 24576 MB RAM
Nov 10 17:26:21 iMini Installer[57439]: Running OS Build: macOS 26.2 (25C5031i)
Nov 10 17:26:21 iMini Installer[57439]: Env: OSLogRateLimit=64
Nov 10 17:26:21 iMini Installer[57439]: Env: USER=ilgaz
Nov 10 17:26:21 iMini Installer[57439]: Env: COMMAND_MODE=unix2003
Nov 10 17:26:21 iMini Installer[57439]: Env: __CFBundleIdentifier=com.apple.installer
Nov 10 17:26:21 iMini Installer[57439]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Nov 10 17:26:21 iMini Installer[57439]: Env: LOGNAME=ilgaz
Nov 10 17:26:21 iMini Installer[57439]: Env: DISPLAY=/private/tmp/com.apple.launchd.o1iroeNQSu/org.xquartz:0
Nov 10 17:26:21 iMini Installer[57439]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.RvAW2Plv89/Listeners
Nov 10 17:26:21 iMini Installer[57439]: Env: HOME=/Users/ilgaz
Nov 10 17:26:21 iMini Installer[57439]: Env: SHELL=/bin/zsh
Nov 10 17:26:21 iMini Installer[57439]: Env: TMPDIR=/var/folders/m1/s3q02_9s22g5n3mg3vlv0_j40000gn/T/
Nov 10 17:26:21 iMini Installer[57439]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x2
Nov 10 17:26:21 iMini Installer[57439]: Env: XPC_SERVICE_NAME=application.com.apple.installer.1152921500312090244.1152921500312090249
Nov 10 17:26:21 iMini Installer[57439]: Env: XPC_FLAGS=0x0
Nov 10 17:26:21 iMini Installer[57439]: Duplicati Installation Log
Nov 10 17:26:21 iMini Installer[57439]: Opened from: /Users/ilgaz/Downloads/duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg
Nov 10 17:26:21 iMini Installer[57439]: No localized entry for LICENSE.html
Nov 10 17:26:21 iMini Installer[57439]: Failed to load specified background image
Nov 10 17:26:21 iMini Installer[57439]: Product archive /Users/ilgaz/Downloads/duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg trustLevel=350
Nov 10 17:26:21 iMini Installer[57439]: External component packages (2) trustLevel=350
Nov 10 17:26:21 iMini Installer[57439]: Could not load resource readme: (null)
Nov 10 17:26:21 iMini Installer[57439]: No localized entry for LICENSE.html
Nov 10 17:26:21 iMini Installer[57439]: Could not load resource license: (null)
Nov 10 17:26:29 iMini Installer[57439]: ================================================================================
Nov 10 17:26:29 iMini Installer[57439]: User picked Custom Install
Nov 10 17:26:29 iMini Installer[57439]: Choices selected for installation:
Nov 10 17:26:29 iMini Installer[57439]: Upgrade: “Duplicati”
Nov 10 17:26:29 iMini Installer[57439]: duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg#2.2.0.1_stable_2025-11-09-DuplicatiApp.pkg : com.duplicati.app : 0
Nov 10 17:26:29 iMini Installer[57439]: Upgrade: “Launch at login”
Nov 10 17:26:29 iMini Installer[57439]: duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg#2.2.0.1_stable_2025-11-09-DuplicatiDaemon.pkg : com.duplicati.app.daemon : 0
Nov 10 17:26:29 iMini Installer[57439]: ================================================================================
Nov 10 17:26:29 iMini Installer[57439]: It took 0.00 seconds to summarize the package selections.
Nov 10 17:26:29 iMini Installer[57439]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
Nov 10 17:26:29 iMini Installer[57439]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Users/ilgaz/Downloads/duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg#2.2.0.1_stable_2025-11-09-DuplicatiApp.pkg
Nov 10 17:26:29 iMini Installer[57439]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Users/ilgaz/Downloads/duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg#2.2.0.1_stable_2025-11-09-DuplicatiDaemon.pkg
Nov 10 17:26:29 iMini Installer[57439]: Set authorization level to root for session
Nov 10 17:26:29 iMini Installer[57439]: Authorization is being checked, waiting until authorization arrives.
Nov 10 17:26:32 iMini Installer[57439]: Administrator authorization granted.
Nov 10 17:26:32 iMini Installer[57439]: Packages have been authorized for installation.
Nov 10 17:26:32 iMini Installer[57439]: Will use PK session
Nov 10 17:26:32 iMini Installer[57439]: Using authorization level of root for IFPKInstallElement
Nov 10 17:26:32 iMini Installer[57439]: Starting installation:
Nov 10 17:26:32 iMini Installer[57439]: Configuring volume “Macintosh HD”
Nov 10 17:26:32 iMini Installer[57439]: Preparing disk for local booted install.
Nov 10 17:26:32 iMini Installer[57439]: Free space on “Macintosh HD”: 101,08 GB (101078319104 bytes).
Nov 10 17:26:32 iMini Installer[57439]: Create temporary directory “/var/folders/m1/s3q02_9s22g5n3mg3vlv0_j40000gn/T//Install.57439tXSG0g”
Nov 10 17:26:32 iMini Installer[57439]: IFPKInstallElement (2 packages)
Nov 10 17:26:32 iMini Installer[57439]: Current Path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Nov 10 17:26:32 iMini installd[61459]: PackageKit: Adding client PKInstallDaemonClient pid=57439, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Nov 10 17:26:32 iMini Installer[57439]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
Nov 10 17:26:32 iMini installd[61459]: PackageKit: Set reponsibility for install to 57439
Nov 10 17:26:32 iMini installd[61459]: PackageKit: Hosted team responsibility for install set to team:(K5M7VR369R)
Nov 10 17:26:32 iMini installd[61459]: PackageKit: ----- Begin install -----
Nov 10 17:26:32 iMini installd[61459]: PackageKit: request=PKInstallRequest <2 packages, destination=/>
Nov 10 17:26:32 iMini installd[61459]: PackageKit: packages=(
“PKLeopardPackage <id=com.duplicati.app, version=0, url=file:///Users/ilgaz/Downloads/duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg#2.2.0.1_stable_2025-11-09-DuplicatiApp.pkg>”,
“PKLeopardPackage <id=com.duplicati.app.daemon, version=0, url=file:///Users/ilgaz/Downloads/duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg#2.2.0.1_stable_2025-11-09-DuplicatiDaemon.pkg>”
)
Nov 10 17:26:32 iMini installd[61459]: PackageKit: Will do receipt-based obsoleting for package identifier com.duplicati.app (prefix path=Applications/Duplicati.app)
Nov 10 17:26:32 iMini installd[61459]: PackageKit: Will do receipt-based obsoleting for package identifier com.duplicati.app.daemon (prefix path=Library/LaunchAgents)
Nov 10 17:26:32 iMini installd[61459]: PackageKit: Extracting file:///Users/ilgaz/Downloads/duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg#2.2.0.1_stable_2025-11-09-DuplicatiApp.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/96F944A6-020D-47E7-ACE2-6F17096075AB.activeSandbox/Root/Applications/Duplicati.app, uid=0)
Nov 10 17:26:38 iMini installd[61459]: PackageKit: Extracting file:///Users/ilgaz/Downloads/duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg#2.2.0.1_stable_2025-11-09-DuplicatiDaemon.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/96F944A6-020D-47E7-ACE2-6F17096075AB.activeSandbox/Root/Library/LaunchAgents, uid=0)
Nov 10 17:26:38 iMini installd[61459]: PackageKit: prevent user idle system sleep
Nov 10 17:26:38 iMini installd[61459]: PackageKit: suspending backupd
Nov 10 17:26:38 iMini installd[61459]: PackageKit (package_script_service): Preparing to execute script “./preinstall” in /private/tmp/PKInstallSandbox.u3zoMC/Scripts/com.duplicati.app.RseGTU
Nov 10 17:26:38 iMini package_script_service[57244]: PackageKit: Preparing to execute script “preinstall” in /tmp/PKInstallSandbox.u3zoMC/Scripts/com.duplicati.app.RseGTU
Nov 10 17:26:38 iMini package_script_service[57244]: Set responsibility to pid: 57439, responsible_path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Nov 10 17:26:38 iMini package_script_service[57244]: Hosted team responsibility for script set to team:(K5M7VR369R)
Nov 10 17:26:38 iMini package_script_service[57244]: PackageKit: Executing script “preinstall” in /tmp/PKInstallSandbox.u3zoMC/Scripts/com.duplicati.app.RseGTU
Nov 10 17:26:38 iMini install_monitor[57447]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Nov 10 17:26:39 iMini package_script_service[57244]: PackageKit: Hosted team responsible for script has been cleared.
Nov 10 17:26:39 iMini package_script_service[57244]: Responsibility set back to self.
Nov 10 17:26:39 iMini installd[61459]: PackageKit (package_script_service): Preparing to execute script “./preinstall” in /private/tmp/PKInstallSandbox.u3zoMC/Scripts/com.duplicati.app.daemon.3uVrhE
Nov 10 17:26:39 iMini package_script_service[57244]: PackageKit: Preparing to execute script “preinstall” in /tmp/PKInstallSandbox.u3zoMC/Scripts/com.duplicati.app.daemon.3uVrhE
Nov 10 17:26:39 iMini package_script_service[57244]: Set responsibility to pid: 57439, responsible_path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Nov 10 17:26:39 iMini package_script_service[57244]: Hosted team responsibility for script set to team:(K5M7VR369R)
Nov 10 17:26:39 iMini package_script_service[57244]: PackageKit: Executing script “preinstall” in /tmp/PKInstallSandbox.u3zoMC/Scripts/com.duplicati.app.daemon.3uVrhE
Nov 10 17:26:39 iMini package_script_service[57244]: ./preinstall: Boot-out failed: 125: Domain does not support specified action
Nov 10 17:26:39 iMini package_script_service[57244]: ./preinstall: Warning: Expecting a LaunchDaemons path since the command was run as root. Got LaunchAgents instead.
Nov 10 17:26:39 iMini package_script_service[57244]: ./preinstall: launchctl bootout is a recommended alternative.
Nov 10 17:26:39 iMini package_script_service[57244]: ./preinstall: Unload failed: 5: Input/output error
Nov 10 17:26:39 iMini package_script_service[57244]: ./preinstall: Try running launchctl bootout as root for richer errors.
Nov 10 17:26:39 iMini package_script_service[57244]: PackageKit: Hosted team responsible for script has been cleared.
Nov 10 17:26:39 iMini package_script_service[57244]: Responsibility set back to self.
Nov 10 17:26:39 iMini installd[61459]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/96F944A6-020D-47E7-ACE2-6F17096075AB.sandboxTrash for sandbox /Library/InstallerSandboxes/.PKInstallSandboxManager/96F944A6-020D-47E7-ACE2-6F17096075AB.activeSandbox
Nov 10 17:26:39 iMini installd[61459]: PackageKit: Shoving /Library/InstallerSandboxes/.PKInstallSandboxManager/96F944A6-020D-47E7-ACE2-6F17096075AB.activeSandbox/Root (2 items) to /
Nov 10 17:26:45 iMini installd[61459]: PackageKit (package_script_service): Preparing to execute script “./postinstall” in /private/tmp/PKInstallSandbox.u3zoMC/Scripts/com.duplicati.app.RseGTU
Nov 10 17:26:45 iMini package_script_service[57244]: PackageKit: Preparing to execute script “postinstall” in /tmp/PKInstallSandbox.u3zoMC/Scripts/com.duplicati.app.RseGTU
Nov 10 17:26:45 iMini package_script_service[57244]: Set responsibility to pid: 57439, responsible_path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Nov 10 17:26:45 iMini package_script_service[57244]: Hosted team responsibility for script set to team:(K5M7VR369R)
Nov 10 17:26:45 iMini package_script_service[57244]: PackageKit: Executing script “postinstall” in /tmp/PKInstallSandbox.u3zoMC/Scripts/com.duplicati.app.RseGTU
Nov 10 17:26:45 iMini package_script_service[57244]: PackageKit: Hosted team responsible for script has been cleared.
Nov 10 17:26:45 iMini package_script_service[57244]: Responsibility set back to self.
Nov 10 17:26:45 iMini installd[61459]: PackageKit (package_script_service): Preparing to execute script “./postinstall” in /private/tmp/PKInstallSandbox.u3zoMC/Scripts/com.duplicati.app.daemon.3uVrhE
Nov 10 17:26:45 iMini package_script_service[57244]: PackageKit: Preparing to execute script “postinstall” in /tmp/PKInstallSandbox.u3zoMC/Scripts/com.duplicati.app.daemon.3uVrhE
Nov 10 17:26:45 iMini package_script_service[57244]: Set responsibility to pid: 57439, responsible_path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Nov 10 17:26:45 iMini package_script_service[57244]: Hosted team responsibility for script set to team:(K5M7VR369R)
Nov 10 17:26:45 iMini package_script_service[57244]: PackageKit: Executing script “postinstall” in /tmp/PKInstallSandbox.u3zoMC/Scripts/com.duplicati.app.daemon.3uVrhE
Nov 10 17:26:45 iMini package_script_service[57244]: ./postinstall: Bootstrap failed: 125: Domain does not support specified action
Nov 10 17:26:45 iMini package_script_service[57244]: PackageKit: Hosted team responsible for script has been cleared.
Nov 10 17:26:45 iMini package_script_service[57244]: Responsibility set back to self.
Nov 10 17:26:45 iMini install_monitor[57447]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Nov 10 17:26:46 iMini installd[61459]: PackageKit: releasing backupd
Nov 10 17:26:46 iMini installd[61459]: PackageKit: allow user idle system sleep
Nov 10 17:26:46 iMini installd[61459]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 “An error occurred while running scripts from the package “duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg”.” UserInfo={NSFilePath=./postinstall, NSURL=file:///Users/ilgaz/Downloads/duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg#2.2.0.1_stable_2025-11-09-DuplicatiDaemon.pkg, PKInstallPackageIdentifier=com.duplicati.app.daemon, NSLocalizedDescription=An error occurred while running scripts from the package “duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg”.} {
NSFilePath = “./postinstall”;
NSLocalizedDescription = “An error occurred while running scripts from the package \U201cduplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg\U201d.”;
NSURL = “file:///Users/ilgaz/Downloads/duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg#2.2.0.1_stable_2025-11-09-DuplicatiDaemon.pkg”;
PKInstallPackageIdentifier = “com.duplicati.app.daemon”;
}
Nov 10 17:26:46 iMini installd[61459]: PackageKit: Cleared responsibility for install from 57439.
Nov 10 17:26:46 iMini installd[61459]: PackageKit: Cleared permissions on Installer.app
Nov 10 17:26:46 iMini installd[61459]: PackageKit: Hosted team responsible for install has been cleared.
Nov 10 17:26:46 iMini installd[61459]: PackageKit: Running idle tasks
Nov 10 17:26:46 iMini installd[61459]: PackageKit: Done with sandbox removals
Nov 10 17:26:46 iMini Installer[57439]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 “An error occurred while running scripts from the package “duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg”.” UserInfo={NSFilePath=./postinstall, NSURL=file:///Users/ilgaz/Downloads/duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg#2.2.0.1_stable_2025-11-09-DuplicatiDaemon.pkg, PKInstallPackageIdentifier=com.duplicati.app.daemon, NSLocalizedDescription=An error occurred while running scripts from the package “duplicati-2.2.0.1_stable_2025-11-09-osx-arm64-gui.pkg”.}
Nov 10 17:26:46 iMini installd[61459]: PackageKit: Removing client PKInstallDaemonClient pid=57439, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Nov 10 17:26:47 iMini Installer[57439]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Nov 10 17:26:47 iMini Installer[57439]: IFDInstallController 35633360 state = 8
Nov 10 17:26:47 iMini Installer[57439]: Displaying ‘Install Failed’ UI.
Nov 10 17:26:47 iMini Installer[57439]: ‘Install Failed’ UI displayed message:‘The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.’.

kenkendk · November 11, 2025, 6:09pm

Hi @Ilgaz, thanks for reporting this.

The error seems to be this:

The script is doing the following which fails:

USER=$(stat -f%Su /dev/console)
if [ -f "/Library/LaunchAgents/com.duplicati.app.launchagent.plist" ]; then
    /bin/launchctl bootout gui/$(id -u "$USER")/com.duplicati.app.launchagent
    /bin/launchctl unload "/Library/LaunchAgents/com.duplicati.app.launchagent.plist"
fi

What it is trying to do is unregister the existing Duplicati launchagent so it can re-install it later.
If you can, I would like to see the output of:

/bin/launchctl bootout gui/<username>/com.duplicati.app.launchagent

If you just want to move on, it should be enough to uninstall Duplicati first, or simply deleting the file /Library/LaunchAgents/com.duplicati.app.launchagent.plist, and it will then skip the unregister.