Stuck on Deleting unwanted files …

Support
1

Hi,
Duplicati - 2.0.5.104_canary_2020-03-25
Origin: Windows 7
Destination. FTP
The backup never ends: Deleting unwanted files …
Live log:
20 de abr. de 2020 17:30: Backend event: Get - Started: duplicati-b4190b6743a184f61b39b4720ce3f580e.dblock.zip (199,94 MB)
20 de abr. de 2020 17:30: Backend event: Get - Retrying: duplicati-b4190b6743a184f61b39b4720ce3f580e.dblock.zip (199,94 MB)
20 de abr. de 2020 17:30: Operation Get with file duplicati-b4190b6743a184f61b39b4720ce3f580e.dblock.zip attempt 3 of 5 failed with message: Error en el servidor remoto: (550) Archivo no disponible (ej. no se encuentra el archivo o no se tiene acceso).
20 de abr. de 2020 17:14: Backend event: Get - Started: duplicati-b4190b6743a184f61b39b4720ce3f580e.dblock.zip (199,94 MB)
20 de abr. de 2020 17:14: Backend event: Get - Retrying: duplicati-b4190b6743a184f61b39b4720ce3f580e.dblock.zip (199,94 MB)
20 de abr. de 2020 17:14: Operation Get with file duplicati-b4190b6743a184f61b39b4720ce3f580e.dblock.zip attempt 2 of 5 failed with message: Error en el servidor remoto: (550) Archivo no disponible (ej. no se encuentra el archivo o no se tiene acceso).
20 de abr. de 2020 16:58: Backend event: Get - Started: duplicati-b4190b6743a184f61b39b4720ce3f580e.dblock.zip (199,94 MB)
20 de abr. de 2020 16:57: Backend event: Get - Retrying: duplicati-b4190b6743a184f61b39b4720ce3f580e.dblock.zip (199,94 MB)
20 de abr. de 2020 16:57: Operation Get with file duplicati-b4190b6743a184f61b39b4720ce3f580e.dblock.zip attempt 1 of 5 failed with message: Error en el servidor remoto: (550) Archivo no disponible (ej. no se encuentra el archivo o no se tiene acceso).
20 de abr. de 2020 16:41: Backend event: Get - Started: duplicati-b4190b6743a184f61b39b4720ce3f580e.dblock.zip (199,94 MB)
20 de abr. de 2020 16:41: Backend event: Get - Completed: duplicati-b3e72b8a675b9470aa1e1108449991c79.dblock.zip (9,17 MB)
20 de abr. de 2020 16:41: Backend event: Get - Started: duplicati-b3e72b8a675b9470aa1e1108449991c79.dblock.zip (9,17 MB)
20 de abr. de 2020 16:41: Backend event: Get - Completed: duplicati-b2e6585f246ce47ba9096ffbcbcdfabf3.dblock.zip (1.005,06 KB)
20 de abr. de 2020 16:41: Backend event: Get - Started: duplicati-b2e6585f246ce47ba9096ffbcbcdfabf3.dblock.zip (1.005,06 KB)
20 de abr. de 2020 16:41: Backend event: Get - Completed: duplicati-b1eaf2fbbe6c94a01a37d17278cf3146a.dblock.zip (1,96 MB)
20 de abr. de 2020 16:41: Backend event: Get - Started: duplicati-b1eaf2fbbe6c94a01a37d17278cf3146a.dblock.zip (1,96 MB)
20 de abr. de 2020 16:41: Backend event: Get - Completed: duplicati-b1c7ce89e658145419da475b4c24964bb.dblock.zip (5,87 MB)
20 de abr. de 2020 16:41: Backend event: Get - Started: duplicati-b1c7ce89e658145419da475b4c24964bb.dblock.zip (5,87 MB)
20 de abr. de 2020 16:41: Backend event: Get - Completed: duplicati-b1a4cc148b7d7474dafd1ee3506e3341a.dblock.zip (23,46 KB)
20 de abr. de 2020 16:41: Backend event: Get - Started: duplicati-b1a4cc148b7d7474dafd1ee3506e3341a.dblock.zip (23,46 KB)
20 de abr. de 2020 16:41: Backend event: Get - Completed: duplicati-b165c1b59401c44fa91d68d50268c32c6.dblock.zip (3,70 MB)
20 de abr. de 2020 16:40: Backend event: Get - Started: duplicati-b165c1b59401c44fa91d68d50268c32c6.dblock.zip (3,70 MB)
20 de abr. de 2020 16:40: Compacting because there are 29 small volumes and the maximum is 20
20 de abr. de 2020 16:40: Found 17 volume(s) with a total of 14,12% wasted space (1,22 GB of 8,61 GB)
20 de abr. de 2020 16:40: Found 29 small volumes(s) with a total size of 72,90 MB
20 de abr. de 2020 16:40: Found 0 fully deletable volume(s)
20 de abr. de 2020 16:40: Deleted 1 remote fileset(s)
20 de abr. de 2020 16:40: Backend event: Delete - Completed: duplicati-20200417T204440Z.dlist.zip (13,28 MB)
20 de abr. de 2020 16:40: Backend event: Delete - Started: duplicati-20200417T204440Z.dlist.zip (13,28 MB)
20 de abr. de 2020 16:40: Deleting 1 remote fileset(s) …
20 de abr. de 2020 16:40: Backend event: Put - Completed: duplicati-20200420T143916Z.dlist.zip (13,30 MB)
20 de abr. de 2020 16:40: Backend event: Put - Started: duplicati-20200420T143916Z.dlist.zip (13,30 MB)
20 de abr. de 2020 16:40: Backend event: Put - Completed: duplicati-i61ca4eaaed5443a99a95bf0afebb3ac3.dindex.zip (9,40 KB)
20 de abr. de 2020 16:40: Backend event: Put - Started: duplicati-i61ca4eaaed5443a99a95bf0afebb3ac3.dindex.zip (9,40 KB)
20 de abr. de 2020 16:40: Backend event: Put - Completed: duplicati-bfe00c5917e35411c85f7c9533c79b8f7.dblock.zip (792,19 KB)
20 de abr. de 2020 16:40: Backend event: Put - Started: duplicati-bfe00c5917e35411c85f7c9533c79b8f7.dblock.zip (792,19 KB)
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\WWB Template 08_01.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled2_04.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled2_03.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\WWB Template 08_01.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled2_02.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled2_04.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled2_01.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled2_03.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled1_04.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled2_02.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled1_03.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled2_01.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled1_02.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled1_04.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled1_01.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled1_03.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitlebueno1_04.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled1_02.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitlebueno1_03.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitled1_01.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitlebueno1_02.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitlebueno1_04.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitlebueno1_01.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitlebueno1_03.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\chef_school_56_02.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitlebueno1_02.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\chef_school_56_01.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\Untitlebueno1_01.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\chef_school_56_02.wbs
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\backups\chef_school_56_01.wbs
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\service3.png
20 de abr. de 2020 16:40: Adding directory C:\Users\Infosoporte\Documents\90 Second Website Builder\backups
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\service2.png
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\service.png
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\service3.png
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\pf5.jpg
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\service2.png
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\pf4.jpg
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\service.png
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\pf3.jpg
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\pf5.jpg
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\pf1.jpg
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\pf4.jpg
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\logo.png
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\pf3.jpg
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\homebg.jpg
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\pf1.jpg
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\logo.png
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56\homebg.jpg
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\images\service3.png
20 de abr. de 2020 16:40: Adding directory C:\Users\Infosoporte\Documents\90 Second Website Builder\chef_school_56
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\images\service2.png
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\images\service.png
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\images\service3.png
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\images\pf5.jpg
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\images\service2.png
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\images\pf4.jpg
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\images\service.png
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\images\pf3.jpg
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\images\pf5.jpg
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\images\pf1.jpg
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\images\pf4.jpg
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\images\logo.png
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\images\pf3.jpg
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\images\homebg.jpg
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\images\pf1.jpg
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\images\logo.png
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\images\homebg.jpg
20 de abr. de 2020 16:40: Adding directory C:\Users\Infosoporte\Documents\90 Second Website Builder\images
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\system\blocks\Dividers\Divider 6.wbl
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\system\blocks\Dividers\Divider 6.jpg
20 de abr. de 2020 16:40: Skipped checking file, because no metadata was updated C:\Users\Infosoporte\Documents\90 Second Website Builder\system\blocks\Dividers\Divider 5.wbl
20 de abr. de 2020 16:40: Including path as no filters matched: C:\Users\Infosoporte\Documents\90 Second Website Builder\system\blocks\Dividers\Divider 6.wbl

FTP files:

parada
parada792×412 47.7 KB

2

Does that mean that the live log remained at uppermost shown Get, or it continued retries of that file until retries were exhausted then moved on, or something else? Even one missing dblock is bad news though.

EDIT: Although the file seems to be on the server, yet your FTP server seems to clearly be erroring…

List of FTP server return codes

3

When I translate your FTP error message to English it says:
Remote server error: (550) File not available (e.g. file not found or not accessible)

Looking at your dblock size of 200 megabytes it simply can be that the file is too large and there is maybe some timeout on your FTP connection. Did you try it with another program to download the dblock file and verify that it can be downloaded successfully?

4

The problem was that the remote server’s hard drive was failing

Thank you very much to all !!

5

Sorry about the remote drive failing, and thanks to @aschrage for suggesting the further experiment.

If Duplicati help on recovery is needed, feel free to ask. Last time I had a drive fail, I used ddrescue to retrieve what I could of the old drive. Duplicati also has some abilities to deal with partial backups, but preferably the old history isn’t that valuable, and you can just start a backup again on a replaced drive.