# "No filests found" Error retrieving a copy (restoring a backup)
**URL:** https://forum.duplicati.com/t/no-filests-found-error-retrieving-a-copy-restoring-a-backup/3521
**Category:** Support
**Created:** [May 11, 2018, 11:32am UTC](https://forum.duplicati.com/t/no-filests-found-error-retrieving-a-copy-restoring-a-backup/3521 "2018-05-11T11:32:06Z")
**Posts on this page:** 1
**Showing post:** 4
### Author:  [@JonMikelV](https://forum.duplicati.com/u/JonMikelV)
#### Post date: [May 22, 2018, 7:59pm UTC](https://forum.duplicati.com/t/no-filests-found-error-retrieving-a-copy-restoring-a-backup/3521/4 "2018-05-22T19:59:36Z")
> [@cvega](#):
>
> is there a possibility to restore the user’s files from a different interface?
There are many ways to get to the file restore process (though many of them are just different ways to start the same process).
Have you looked through [the restore documentation](https://duplicati.readthedocs.io/en/latest/03-using-the-graphical-user-interface/#restoring-files-from-a-backup) that includes screenshots?
Note that all these processes involve being able to get to the actual backup files. I’d suggest you try manually logging into the FTP destination and looking at the folder Duplicati is set up to use.
If you DON’T see a folder full of files that start with `duplicati-` and end with `.zip` or `.zip.aes` then the problem is that Duplicati is being told the wrong place to restore from.
* * *
**In the GUI**
1. “Restore files…” from the job menu
2. “Direct restore from backup files …” from the [main menu “Restore” menu](http://localhost:8200/ngax/index.html#/restorestart)
3. “Restore from configuration …” from the [main menu “Restore” menu](http://localhost:8200/ngax/index.html#/restorestart)
4. “\” from [main menu “Restore” menu](http://localhost:8200/ngax/index.html#/restorestart)
**Command line**
1. `Duplicati.CommandLine.exe restore` as described here ([RecoveryTool Command options](https://forum.duplicati.com/t/recoverytool-command-options/2324))
2. Third party python script as described here ([Independent restore program - #2 by kees-z](https://forum.duplicati.com/t/independent-restore-program/2316/2))
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