First, this is not knocking the software, just explaining why it does not work FOR ME.
Duplicati looked really promising, and I thought it was awesome until I realized that it did not directly support swapping out hard drives. For me, that is an absolute deal-breaker. My clients swap out hard drives and take the removed drive off-site to protect against fire/flood/encryption, etc.
Yes, cloud would be an option except most of my clients are in small towns with crummy internet connections and have literally millions of files so that is not a realistic option. I also did not feel like spending a lot of time “tricking” software into doing something it was not designed to do.
Again, if you never remove your external backup drive or have excellent internet speeds, this software looks really awesome, but that does not fit my clients. I appreciate all the hard work that you all do very much and am sure it is of huge benefit to a lot of people. If you ever bake in swapping out hard drives I will absolutely revisit the software as I really liked the interface and simplicity of setting up backups.