Files missing from the remote storage, please run repair

Hello

I have made install of duplicati in my NAS who is under windows Home server 2011 (like windows server 2008 but WHS 2011 is the “family version”

Install Duplicati is as a service and there only one account (admin)

All the backup are done into Pcloud.com in WEBDAV
I have made many test for the connection and parametrizing the email rapport
I have made with the last backup an export file JSON for cloning

Now I would like to done the backup of the NAS by directory (not all the as into one time but many little backup one after time and not only many backup on the same time…

For create new backup I use the last file export JSON and and modying Name backup, password, source and destination…

I have start a backup of 15 Go and it failled with email rapport error

------Email Report copy here-------

Failed: Found 47 files that are missing from the remote storage, please run repair
Details: Duplicati.Library.Interface.UserInformationException: Found 47 files that are missing from the remote storage, please run repair
à Duplicati.Library.Main.Operation.FilelistProcessor.VerifyRemoteList(BackendManager backend, Options options, LocalDatabase database, IBackendWriter log, String protectedfile)
à Duplicati.Library.Main.Operation.BackupHandler.PostBackupVerification()
à Duplicati.Library.Main.Operation.BackupHandler.d__19.MoveNext()
— Fin de la trace de la pile à partir de l’emplacement précédent au niveau duquel l’exception a été levée —
à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
à CoCoL.ChannelExtensions.WaitForTaskOrThrow(Task task)
à Duplicati.Library.Main.Controller.<>c__DisplayClass13_0.b__0(BackupResults result)
à Duplicati.Library.Main.Controller.RunAction[T](T result, String& paths, IFilter& filter, Action`1 method)

Log data:
2020-01-07 22:57:11 +01 - [Warning-Duplicati.Library.Main.Operation.Backup.UploadSyntheticFilelist-MissingTemporaryFilelist]: Expected there to be a temporary fileset for synthetic filelist (1, duplicati-20200107T191537Z.dlist.zip.aes), but none was found?
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-20200107T215707Z.dlist.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b3785a8a80d3845db985872182545cdce.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b2513f4ae53b549c48ca2b6c307c9339d.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b31c377368af440fdb73b36efbefe66c0.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b0f9e5a80cc9e4d658801e4853fd5f988.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i47d257920743474183ad0ee5aa2a6903.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b1a51723cd47449769be6c7387a95e8df.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-iee962eed8c7443e988f3dd0860c59f08.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-ba25c0e3236f04899a0a1952eb89af3de.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i36cae8ce317d437585e2ce5ce53e59cf.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-bd02517c424384c25bc799e0bd210d1a4.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i252b953f69884dd19890265eca0a7cb7.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b703ae22e4a964649a488780e564164a1.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i2a34379cc6ba4eaab28e046ab7b5b053.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-bef0b83f1e00c473188ace99c2779903b.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-iae5e29d6acd940d896a413b19fd7beb8.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-ba541ac172f9941829e5392a0e47b017a.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-ic553e043af7843169581d27eadea2bc5.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b8eb0c116a7a3434e8b7eefc694fb59d1.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i3a22306e75d640988fb48d7af78019ce.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-bbccbe01ef51e4be89ccace0202f259bc.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-ic81405ca557045cea1656777a389c23f.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b05a5e361f5a24cd09734ead4a44330fc.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-id42446ccfb1d44459b340b0878ba9836.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b62292f1e537b4b5486d40728ba8a8d52.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-if0f941be8f9745fba36f3a8719049566.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b1f745b822695413abe0b55c6300b431a.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i3b7d8f4b725045fba8454bc9a037deac.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b3611f3a5ef384f778cf97a1a1f94466a.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i104a91beb2f246d2a338f5f7923ed39f.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b19c912e5013e4b5f8411cf520f6194bf.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i1c0d20cf42114146adb1dd543211fff8.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-bd572ed5795d643a28befc7e71d25fe07.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i6e098faa5b95468ab408e0f4dcabc4b5.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-bd4a7c29400de437faf76783c8dda0c30.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i1c9481b10af0447d8367cde5de741296.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b9e2ea5e49457451c909325f6c54ae6d2.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i61dc9c2778b9484a8e7ede5e135e664f.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b4e44bbf4eb2546ab9e4dc3ea6558411b.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-ib9dc55be4bc4405da7dad187f25d815c.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-b4d2424f128ef406c8f53aa46b80dcc57.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i01cdf216288942119b48db2970ec7307.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-bf4fce393dfd04ea69fcbf3c2e1dc98a2.dblock.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i4a76db1fc73a45b6803d7133a61fb9de.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i35abd19b2a164cd7a147ec8d134e5117.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-ifa4a1b674c6d46269d926c03fddbde56.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-ie079fa667df740938966cee52cfaa9be.dindex.zip.aes
2020-01-08 05:05:21 +01 - [Error-Duplicati.Library.Main.Operation.FilelistProcessor-MissingRemoteFiles]: Found 47 files that are missing from the remote storage, please run repair
2020-01-08 05:05:22 +01 - [Error-Duplicati.Library.Main.Operation.BackupHandler-FatalError]: Fatal error
Duplicati.Library.Interface.UserInformationException: Found 47 files that are missing from the remote storage, please run repair
à Duplicati.Library.Main.Operation.FilelistProcessor.VerifyRemoteList(BackendManager backend, Options options, LocalDatabase database, IBackendWriter log, String protectedfile)
à Duplicati.Library.Main.Operation.BackupHandler.PostBackupVerification()
à Duplicati.Library.Main.Operation.BackupHandler.d__19.MoveNext()

------End Email Report copy -------

I have try to done repair database like many info on the same problem in this forum but it not function

My internet connection is very poor (connection ADSL) and not in FTTH (fiber)
The connection with fiber come in the next month…

So is it possible to be in this situation : all the process backuping is done and stay into the CACHE before upload into Pcloud. At the end of the backup Duplication verify the backup and because the upload is not finish duplicati not find all the file and give error message in email report ?

I have try to backup differently :
Pcloud give software and I install this into the Nas so it create a virtual Drive (P:) who is the cloud with access different and there is two options :

  • move the CACHE into other place (I have put this folder CACHE on other partition but same HDD)
  • increase the CACHE (I have done this at 25 Go…for test)

After parametrizing new backup with location on Pcloud (not directly under webdav but on the P: ) the backup process is done with success but :
All the files of backup are into the CACHE Pcloud and not into the P: immediatly (connection slow…)

After one hour the CACHE has decrease and P: have increase

Here my questions :
May be is my connection to slow who cause error and so email report error ?
Is it possible to fix more CACHE into duplicati (I have moved Temp Dir like Pcloud software where there is more space but it seems duplicati not put in this directory a lot of file
Other solution : fix into the GUI duplicati connection to the same value of my possible upload ?

Best regard at all