# Error while running Client Info

**URL:** <https://forum.duplicati.com/t/error-while-running-client-info/160>\
**Category:** Support\
**Created:** [August 21, 2017, 6:08pm UTC](https://forum.duplicati.com/t/error-while-running-client-info/160 "2017-08-21T18:08:49Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![kenkendk](https://forum.duplicati.com/user_avatar/forum.duplicati.com/kenkendk/32/5305_2.png) [@kenkendk](https://forum.duplicati.com/u/kenkendk)\
**Post date:** [August 22, 2017, 8:28am UTC](https://forum.duplicati.com/t/error-while-running-client-info/160/3 "2017-08-22T08:28:17Z")

</div>

This happens when the server returns HTML/XML instead of JSON.  
It usually happens when the server returns an error message instead of the response.

What storage provider are you using?

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_[View the full topic](https://forum.duplicati.com/t/error-while-running-client-info/160)._