Error message during a restoration


Forgive if my English is approximate, I use an automatic translator.

I come to you because when I select my backup files to restore them, I systematically get the following message

Unexpected character encountered while parsing value: P. Path '', line 0, position 0.

I will provide you with the duplicate logs, but I don’t know where they are…

Thank you in advance for your help


Hello @Boastmond and welcome to the forum!

Unexpected character encountered while parsing value: <. Path ”, line 0, position 0
Error while running Client Info
had a similar symptom. Have you been able to backup currently without any error?
What storage service is this going to? Above posts suggest server returned errors.
On the web UI “Destination” screen 2, does the “Test connection” button work fine?
If not, maybe you can check for some sort of authentication or other server issues.

server logs can be viewed, in a tab, at About --> Show logs --> Live --> Information.
–log-file and –log-file-log-level can also be set up if you want to do logging into a file.