# Empty popup on opening web GUI

**URL:** https://forum.duplicati.com/t/empty-popup-on-opening-web-gui/12670
**Category:** Support
**Created:** [July 3, 2021, 10:00am UTC](https://forum.duplicati.com/t/empty-popup-on-opening-web-gui/12670 "2021-07-03T10:00:14Z")
**Posts on this page:** 6
**Page:** 1

<div class="post-metadata">

### Author: ![ptoews](https://forum.duplicati.com/user_avatar/forum.duplicati.com/ptoews/32/5942_2.png) [@ptoews](https://forum.duplicati.com/u/ptoews)
#### Post date: [July 3, 2021, 10:00am UTC](https://forum.duplicati.com/t/empty-popup-on-opening-web-gui/12670/1 "2021-07-03T10:00:14Z")

</div>

Every time I open the web GUI for the first time after startup, an empty popup is overlayed:

 ![image](https://forum.duplicati.com/uploads/default/original/2X/2/281b429447a2b7902bcf25921127fd5e1836a78e.png)

It contains no text so I have no clue what it’s supposed to tell.  
I’ve also checked its HTML, maybe that helps:

```
            <div class="info">
                <div class="title ng-binding"></div>
                <div class="content ng-binding ng-hide" ng-show="state.CurrentItem.message || state.CurrentItem.enableTextarea">
                    
                    <form ng-show="state.CurrentItem.enableTextarea" class="ng-valid ng-hide ng-dirty ng-valid-parse">
                        <textarea placeholder="" ng-model="state.CurrentItem.textarea" id="copytarget" class="ng-untouched ng-valid ng-dirty ng-valid-parse"></textarea>
                    </form>
                </div>
                <!-- ngInclude: state.CurrentItem.htmltemplate -->
                <div class="content buttons">
                    <ul>
                        <!-- ngInclude: state.CurrentItem.buttonTemplate -->
                        <!-- ngRepeat: btn in state.CurrentItem.buttons track by $index -->
                    </ul>
                </div>
            </div>

```

I can only close it by reloading the page.

---

<div class="post-metadata">

### Author: ![Kahomono](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/k/ecc23a/32.png) [@Kahomono](https://forum.duplicati.com/u/Kahomono)
#### Post date: [July 3, 2021, 11:50am UTC](https://forum.duplicati.com/t/empty-popup-on-opening-web-gui/12670/2 "2021-07-03T11:50:18Z")

</div>

Seeing this same thing. Firefox on Linux.

---

<div class="post-metadata">

### Author: ![Kahomono](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/k/ecc23a/32.png) [@Kahomono](https://forum.duplicati.com/u/Kahomono)
#### Post date: [September 20, 2021, 7:57am UTC](https://forum.duplicati.com/t/empty-popup-on-opening-web-gui/12670/3 "2021-09-20T07:57:29Z")

</div>

Just wondering if this is in the hopper to be fixed?

Duplicati - 2.0.6.3\_beta\_2021-06-17

---

<div class="post-metadata">

### Author: ![ts678](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/t/8491ac/32.png) [@ts678](https://forum.duplicati.com/u/ts678)
#### Post date: [September 20, 2021, 2:58pm UTC](https://forum.duplicati.com/t/empty-popup-on-opening-web-gui/12670/4 "2021-09-20T14:58:11Z")

</div>

> [@Kahomono](#):
>
> Just wondering if this is in the hopper to be fixed?

Way to see is in [forum](https://forum.duplicati.com/c/releases/10) or [GitHub](https://github.com/duplicati/duplicati/releases) release notices. Specific GitHub notices can show later changes.

[Empty Popup “dialog” opening web UI #4608](https://github.com/duplicati/duplicati/issues/4608) seems to be issue filed from this. I don’t recall a prior.  
Neither report says how exactly they open the web GUI. There are a lot of ways, and it may matter.

FWIW I can get Firefox to do this with a right-click on a tab and choosing the `Duplicate Tab` item.  
Chromium-based Edge does not have the problem for me. It’s unclear what @ptoews was using.

---

<div class="post-metadata">

### Author: ![Kahomono](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/k/ecc23a/32.png) [@Kahomono](https://forum.duplicati.com/u/Kahomono)
#### Post date: [September 20, 2021, 4:50pm UTC](https://forum.duplicati.com/t/empty-popup-on-opening-web-gui/12670/5 "2021-09-20T16:50:57Z")

</div>

I opened 4608 this morning - continuing the conversation there.

---

<div class="post-metadata">

### Author: ![ts678](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/t/8491ac/32.png) [@ts678](https://forum.duplicati.com/u/ts678)
#### Post date: [December 22, 2022, 10:08pm UTC](https://forum.duplicati.com/t/empty-popup-on-opening-web-gui/12670/7 "2022-12-22T22:08:36Z")

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Welcome to the forum @abdulhaih

Following trail from prior post:

> [@Kahomono](#):
>
> I opened 4608 this morning

> <https://github.com/duplicati/duplicati/issues/4608>
>
> \- \[X\] I have searched open and closed issues for duplicates.
> \- \[X\] I have searc…hed the \[forum\](https://forum.duplicati.com) for related topics.
> 
> \----------------------------------------
> 
> \## Environment info
> 
> 
> \- \*\*Duplicati version\*\*: 2.0.6.3\_beta\_2021-06-17
> \- \*\*Operating system\*\*: Linux
> \- \*\*Backend\*\*: N/A - UI issue
> 
> \## Description
> 
> When opening the web UI on a given instance for the first time in a while, get an empty popup dialog. Need to refresh the browser tab to dismiss it.
> 
> \## Steps to reproduce
> 
> 1. Freshly open browser tab to Duplicati web GUI
> 2. Happens on both localhost and remote instances
> 
> 
> 
> \- \*\*Actual result\*\*:
> !\[Screenshot at 2021-09-20 03-54-37\](https://user-images.githubusercontent.com/20188009/133973000-abe5bc4f-92ad-4ca5-b4f8-4834c68ada24.png)
> 
> 
> \- \*\*Expected result\*\*:
> !\[Screenshot at 2021-09-20 04-10-37\](https://user-images.githubusercontent.com/20188009/133973018-3d9a399d-81c2-4161-bd0c-281d6b2f698a.png)

> <https://github.com/duplicati/duplicati/pull/4705>
>
> Add additional condition to prevent empty dialog from displaying in Firefox when… duplicating a Duplicati tab.

The actual fix (which you can [type in yourself](https://github.com/duplicati/duplicati/pull/4705#issuecomment-1114925986)) is below:

> <https://github.com/duplicati/duplicati/pull/4705/files>
>
> Add additional condition to prevent empty dialog from displaying in Firefox when… duplicating a Duplicati tab.

[2.0.6.103\_canary\_2022-06-12](https://github.com/duplicati/duplicati/releases/tag/v2.0.6.103-2.0.6.103_canary_2022-06-12)

> Fixed issue with empty popups, thanks [@AxeOfMen](https://github.com/AxeOfMen)

Canary releases get new fixes and breakages and are not widely used, but you can use one if you like.

If you’re not on Firefox then this doesn’t apply, but regardless I don’t think admins are doing any of this.