# Duplicati 2 crashes after a short time on Windows **URL:** \ **Category:** Support\ **Created:** [February 7, 2018, 7:55am UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388 "2018-02-07T07:55:49Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![frailotis](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/f/f6c823/32.png) [@frailotis](https://forum.duplicati.com/u/frailotis)\ **Post date:** [February 7, 2018, 7:55am UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/1 "2018-02-07T07:55:49Z")
I’ve been using the Beta release of Duplicati for a while now on Windows 10 and without any changes to the settings for several months. Today I noticed that the tray icon wasn’t there and so I tried to start it up again. Everything looked normal for about 30 seconds and then it crashed. When I ran it from the command line here’s the error I received: ``` C:\Program Files\Duplicati 2>Duplicati.GUI.TrayIcon.exe C:\Program Files\Duplicati 2>Server has started and is listening on 127.0.0.1, port 8200 Unhandled Exception: System.InvalidOperationException: An attempt was made to transition a task to a final state when it had already completed. at System.Threading.Tasks.TaskCompletionSource`1.SetResult(TResult result) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch() ``` After disabling Automatic Usage Reporting as suggested in other threads it seems to work properly again. Are there log files stored locally so I can provide more information? ---
**Author:** ![JonMikelV](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/j/439d5e/32.png) [@JonMikelV](https://forum.duplicati.com/u/JonMikelV)\ **Post date:** [February 8, 2018, 1:37pm UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/2 "2018-02-08T13:37:21Z")
I’m glad to hear it’s working for your, but what gave you the idea to try disabling usage reporting? The only ticket I’m finding with the “An attempt was made to transition a task…” error resolved it by re-installing Duplicati. As for logs, by default they’re stored in tables in the database files (`Duplicati.sqlite` / Duplicati-server.sqlite`for tray-icon / service logs and files like`BBHNANLUHM.sqlite` for individual job databases). You can use the `--log-level=profiling` and `--log-file=` parameters to indicate detailed logs should also be written to a plain text file at ``. ---
**Author:** ![frailotis](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/f/f6c823/32.png) [@frailotis](https://forum.duplicati.com/u/frailotis)\ **Post date:** [February 9, 2018, 4:16am UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/4 "2018-02-09T04:16:49Z")
I found the workaround while reading this [post](https://forum.duplicati.com/t/gui-crashes-quickly-after-launch-http-500-error/2387?u=frailotis). He references another post where disabling the reporting worked as well. After doing so I haven’t run into any other issues. Though I’ll be more than happy to run the commands suggested to get a log file we can examine. I’ll reply again with that shortly. ---
**Author:** ![JonMikelV](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/j/439d5e/32.png) [@JonMikelV](https://forum.duplicati.com/u/JonMikelV)\ **Post date:** [February 9, 2018, 4:18am UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/5 "2018-02-09T04:18:38Z")
Looking forward to it, thanks! ---
**Author:** ![frailotis](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/f/f6c823/32.png) [@frailotis](https://forum.duplicati.com/u/frailotis)\ **Post date:** [February 9, 2018, 4:48am UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/6 "2018-02-09T04:48:12Z")
Here’s the log file[dup\_log.zip](https://forum.duplicati.com/uploads/default/original/2X/8/8c1c5c208efd5ef47ed95093807a1dee6f53d4bd.zip) (666 Bytes) ---
**Author:** ![bkuehner](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/b/dec6dc/32.png) [@bkuehner](https://forum.duplicati.com/u/bkuehner)\ **Post date:** [February 9, 2018, 5:02am UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/7 "2018-02-09T05:02:44Z")
I just started getting the same error today on my Win7 64-bit system. Logs don’t show anything odd that I can see, but I’m happy to send them along if they’d be useful. ---
**Author:** ![bkuehner](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/b/dec6dc/32.png) [@bkuehner](https://forum.duplicati.com/u/bkuehner)\ **Post date:** [February 9, 2018, 5:07am UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/8 "2018-02-09T05:07:14Z")
And turning off usage statistics seems to have fixed it for me, too. Very weird, but at least consistent. As an additional datapoint, I have no proxy or blacklisting. ---
**Author:** ![JonMikelV](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/j/439d5e/32.png) [@JonMikelV](https://forum.duplicati.com/u/JonMikelV)\ **Post date:** [February 9, 2018, 8:36pm UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/9 "2018-02-09T20:36:02Z")
If you still have them, can you check your logs and see if you have any `Error: UsageReporter failed` failed messages and how many you see with a particular run? I’m trying to disprove my own theory that Duplicati crashes (for some reason) after a certain number of these errors have been logged. ---
**Author:** ![frailotis](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/f/f6c823/32.png) [@frailotis](https://forum.duplicati.com/u/frailotis)\ **Post date:** [February 10, 2018, 3:03am UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/10 "2018-02-10T03:03:47Z")
So, just for fun I upgraded to the latest Canary and I still have the same problem. Disabling Automatic Usage Reporting is still a workaround. Good news is that my backup times are significantly faster. Anyway, I’m running a log file with the Automatic Usage Reporting turned off and will send that later. Once it started there are a lot of 500 errors. ---
**Author:** ![JonMikelV](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/j/439d5e/32.png) [@JonMikelV](https://forum.duplicati.com/u/JonMikelV)\ **Post date:** [February 10, 2018, 3:19am UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/11 "2018-02-10T03:19:22Z")
> [@frailotis](#): > > Once it started there are a lot of 500 errors Even with reporting turned off? ---
**Author:** ![frailotis](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/f/f6c823/32.png) [@frailotis](https://forum.duplicati.com/u/frailotis)\ **Post date:** [February 10, 2018, 1:16pm UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/12 "2018-02-10T13:16:57Z")
Yes, this was with Automatic Usage Reporting turned off and the beginning of the log file looks like this for about 600 or so lines: ``` 2018-02-10 02:57:24Z - Information: Server has started and is listening on 127.0.0.1, port 8200 2018-02-10 02:57:24Z - Information: Server has started and is listening on 127.0.0.1, port 8200 2018-02-10 02:57:47Z - Error: UsageReporter failed System.Net.WebException: The remote server returned an error: (500) Internal Server Error. at Duplicati.Library.Utility.AsyncHttpRequest.AsyncWrapper.GetResponseOrStream() at Duplicati.Library.Utility.AsyncHttpRequest.GetResponse() at Duplicati.Library.UsageReporter.ReportSetUploader.<>c.<b__2_0>d.MoveNext() 2018-02-10 02:57:47Z - Error: UsageReporter failed System.Net.WebException: The remote server returned an error: (500) Internal Server Error. at Duplicati.Library.Utility.AsyncHttpRequest.AsyncWrapper.GetResponseOrStream() at Duplicati.Library.Utility.AsyncHttpRequest.GetResponse() at Duplicati.Library.UsageReporter.ReportSetUploader.<>c.<b__2_0>d.MoveNext() 2018-02-10 02:57:48Z - Error: UsageReporter failed System.Net.WebException: The remote server returned an error: (500) Internal Server Error. at Duplicati.Library.Utility.AsyncHttpRequest.AsyncWrapper.GetResponseOrStream() at Duplicati.Library.Utility.AsyncHttpRequest.GetResponse() at Duplicati.Library.UsageReporter.ReportSetUploader.<>c.<b__2_0>d.MoveNext() ``` ---
**Author:** ![frailotis](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/f/f6c823/32.png) [@frailotis](https://forum.duplicati.com/u/frailotis)\ **Post date:** [February 10, 2018, 1:19pm UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/13 "2018-02-10T13:19:50Z")
Also just in case this stuff starts getting relevant, I’m using this on Windows 10 Pro, v.1709, build 16299.192. ---
**Author:** ![bkuehner](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/b/dec6dc/32.png) [@bkuehner](https://forum.duplicati.com/u/bkuehner)\ **Post date:** [February 11, 2018, 11:08pm UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/14 "2018-02-11T23:08:03Z")
I did not see any `Error: UsageReporter` messages in the log, but I may not have been capturing the log when they happened. When I have time I will try turning reporting back on and see if any show up. ---
**Author:** ![JonMikelV](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/j/439d5e/32.png) [@JonMikelV](https://forum.duplicati.com/u/JonMikelV)\ **Post date:** [February 11, 2018, 11:18pm UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/15 "2018-02-11T23:18:04Z")
Thanks to you both - it’s possible there are multiple sources of the crash so the extra info is appreciated. ---
**Author:** ![JonMikelV](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/j/439d5e/32.png) [@JonMikelV](https://forum.duplicati.com/u/JonMikelV)\ **Post date:** [May 2, 2018, 3:32pm UTC](https://forum.duplicati.com/t/duplicati-2-crashes-after-a-short-time-on-windows/2388/16 "2018-05-02T15:32:54Z")
A post was split to a new topic: [Debian “Invalid certificate received from server” error](https://forum.duplicati.com/t/debian-invalid-certificate-received-from-server-error/3421)