# Connection lost issue on Synology **URL:** https://forum.duplicati.com/t/connection-lost-issue-on-synology/5874 **Category:** Support **Created:** [January 2, 2019, 5:29pm UTC](https://forum.duplicati.com/t/connection-lost-issue-on-synology/5874 "2019-01-02T17:29:12Z") **Posts on this page:** 1 **Showing post:** 18
### Author: ![konzeptbote](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/k/ba9def/32.png) [@konzeptbote](https://forum.duplicati.com/u/konzeptbote) #### Post date: [August 5, 2019, 8:00am UTC](https://forum.duplicati.com/t/connection-lost-issue-on-synology/5874/18 "2019-08-05T08:00:02Z")
Dear community; I have a DS416 running DSM 6.2.2-24922 Update 2. Mono 4.6.2-0096 (provided through Synology appstore) is running. I am with the current Duplicati version 2.0.4.23 (and also tried 2.0.4.17, 2.0.4.20). 1. Initially I looked through why backup stopped - config files resided on `/root/.config/Duplicati` and the volume has been completely filled by duplicati Does this corrupt the sqlite databases?. I found some hint to change the default configuration as cmd line parameter but I am unsure how to change this configuration through the GUI. Neither did I identify the relevant configuration file. 1. Then I moved these files to /volume1 and tried to set a symlink `cd /root/.config` `ln -s /volume1/@duplicati-config Duplicati` Here I am not sure whether Mono / synology work correctly with symbolic links. At least I was able to secure my databases this time. 2. Now I am stuck; even without my (possibly corrupted) databases, The server provides the menu, but blinds it out with the error message “ **The connection to the server is lost** ”. I repeatedly run into this, even with a normal directory being created by the installer and the default files. 3. process view: After starting the server using the GUI, it will idle some time and the GUI reports afterwards ‘stopped’. In the process tree I find `/volume1/@appstore/Mono/usr/local/bin/mono-sgen /volume1/@appstore/Duplicati/Duplicati.Server.exe` This remains also after running `/sbin/initctl stop pkgctl-Duplicati` manually. 4. I was not able to identify the path of the Duplicati log file. dmesg does not show relevant information. I did not find readable information in `/volume1/@appstore/Duplicati` nor `/var/log` 5. If validated the http user group (following [How to install Duplicati on Synology / DSM](https://forum.duplicati.com/t/how-to-install-duplicati-on-synology-dsm/5145)) I should state that duplicati package has run good for 9 months before running into this. Any ideas? Jens --- _[View the full topic](https://forum.duplicati.com/t/connection-lost-issue-on-synology/5874)._