Backups fails out of nowhere

Hi, I’m currently running 2.0.7.1_beta_2023-05-25 and just now received the report, that one of my backups failed.
It’s a backup of a local directory to Mega (with the “new” MFA option set). After activating MFA on the account and configuring the backup routine accordingly, I tested the backup and it was successful.

Just a few minutes ago I received the error message that it failed. My second backup was successful although backing-up to the same mega account.

> 2023-06-17 15:04:50 +02 - [Error-Duplicati.Library.Main.Operation.TestHandler-FailedToProcessFile]: Failed to process file duplicati-20230411T163121Z.dlist.zip.aes

Here is the Complete log and the bug report (as it’s too big to upload here)
https://drive.google.com/drive/folders/1KVeBUrA_7rp83DjwFLL_JmxO8TLZgeb6?usp=sharing

If anyone could help, that would be great.

I really dont fancy just deleting the whole backup (once again).

"2023-06-17 15:04:03 +02 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-20230411T163121Z.dlist.zip.aes (471,33 KB)",
"2023-06-17 15:04:04 +02 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Retrying: duplicati-20230411T163121Z.dlist.zip.aes (471,33 KB)",
"2023-06-17 15:04:14 +02 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-20230411T163121Z.dlist.zip.aes (471,33 KB)",
"2023-06-17 15:04:15 +02 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Retrying: duplicati-20230411T163121Z.dlist.zip.aes (471,33 KB)",
"2023-06-17 15:04:25 +02 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-20230411T163121Z.dlist.zip.aes (471,33 KB)",
"2023-06-17 15:04:26 +02 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Retrying: duplicati-20230411T163121Z.dlist.zip.aes (471,33 KB)",
"2023-06-17 15:04:36 +02 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-20230411T163121Z.dlist.zip.aes (471,33 KB)",
"2023-06-17 15:04:39 +02 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Retrying: duplicati-20230411T163121Z.dlist.zip.aes (471,33 KB)",
"2023-06-17 15:04:49 +02 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Started: duplicati-20230411T163121Z.dlist.zip.aes (471,33 KB)",
"2023-06-17 15:04:50 +02 - [Information-Duplicati.Library.Main.BasicResults-BackendEvent]: Backend event: Get - Failed: duplicati-20230411T163121Z.dlist.zip.aes (471,33 KB)",

This looks like it is unable to download the file after the maximum number of retries. There was also a retry for the list command, but it succeeded. The connection could be unstable. What happens if you try to download that file manually?

1 Like

That hint was quite helpful.
When I tried downloading it of mega I got the message that the transfer cap for my IP was reached.

I only use mega for the duplicati backups, so there was hardly any traffic.
I guess the person that had my public IP before used up the traffic limit.
I activated my VPN and was able to both manually download the file and afterwards successfully perform the backup.

Apparently they aren’t enforcing their transfer limits per account but per IP :confused:

Thank you for leading me in the right direction.