Dear community,
quick summary:
- I’m using duplicati to backup a folder structure to a remote NAS via WebDav.
- the connection works, destination system has public IP and correct port-forwarding etc.
- when I run the backup-job the files are created on the remote system.
- in duplicati the job fails: “Found 3 files that are missing from the remote storage, please run repair”.
- the files ARE present on the remote system.
- I used the CarotDav webdav-client on the machine that’s running duplicati with the same WebDav connection / credentials to verify that. So the remote system should be configured fine I think.
How can I trouble-shoot this? Might this be a bug? I will gladly provide more info if needed to fix this.
Here some more details:
- client machine with Duplicati 2.0.5.1, Windows 10
- target: NAS (My Cloud Expert Series EX2 Ultra) connected directly into a Huawei B535 4G LTE Router with public IP.
- this is the json export of the backup-job: job-config.zip (732 Bytes)
- I’m using a small test fileset ( <5MB) for testing.
- I re-installed duplicati several times and tried with creating several new backup-jobs.
- error message from the log-file (log-level: verbose)
2020-07-28 16:00:37 +02 - [Profiling-Timer.Begin-Duplicati.Library.Main.Database.ExtensionMethods-ExecuteReader]: Starting - ExecuteReader: SELECT DISTINCT “Name”, “State” FROM “Remotevolume” WHERE “Name” IN (SELECT “Name” FROM “Remotevolume” WHERE “State” IN (“Deleted”, “Deleting”)) AND NOT “State” IN (“Deleted”, “Deleting”)
2020-07-28 16:00:37 +02 - [Profiling-Timer.Finished-Duplicati.Library.Main.Database.ExtensionMethods-ExecuteReader]: ExecuteReader: SELECT DISTINCT “Name”, “State” FROM “Remotevolume” WHERE “Name” IN (SELECT “Name” FROM “Remotevolume” WHERE “State” IN (“Deleted”, “Deleting”)) AND NOT “State” IN (“Deleted”, “Deleting”) took 0:00:00:00.000
2020-07-28 16:00:37 +02 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-20200728T131725Z.dlist.zip.aes
2020-07-28 16:00:37 +02 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-ba48d5b195ff645928f3ae93b98cf7e1b.dblock.zip.aes
2020-07-28 16:00:37 +02 - [Warning-Duplicati.Library.Main.Operation.FilelistProcessor-MissingFile]: Missing file: duplicati-i5a201463079f4fbb90d53db1d4f725a5.dindex.zip.aes
2020-07-28 16:00:37 +02 - [Error-Duplicati.Library.Main.Operation.FilelistProcessor-MissingRemoteFiles]: Found 3 files that are missing from the remote storage, please run repair
2020-07-28 16:00:37 +02 - [Profiling-Timer.Finished-Duplicati.Library.Main.Operation.BackupHandler-PreBackupVerify]: PreBackupVerify took 0:00:00:00.098
2020-07-28 16:00:37 +02 - [Error-Duplicati.Library.Main.Operation.BackupHandler-FatalError]: Fatal error
Duplicati.Library.Interface.UserInformationException: Found 3 files that are missing from the remote storage, please run repair
bei Duplicati.Library.Main.Operation.FilelistProcessor.VerifyRemoteList(BackendManager backend, Options options, LocalDatabase database, IBackendWriter log, String protectedfile)
bei Duplicati.Library.Main.Operation.BackupHandler.PreBackupVerify(BackendManager backend, String protectedfile)
bei Duplicati.Library.Main.Operation.BackupHandler.d__20.MoveNext()
2020-07-28 16:00:37 +02 - [Profiling-Timer.Begin-Duplicati.Library.Main.Database.ExtensionMethods-ExecuteNonQuery]: Starting - ExecuteNonQuery: PRAGMA optimize
2020-07-28 16:00:37 +02 - [Profiling-Timer.Finished-Duplicati.Library.Main.Database.ExtensionMethods-ExecuteNonQuery]: ExecuteNonQuery: PRAGMA optimize took 0:00:00:00.000
2020-07-28 16:00:37 +02 - [Profiling-Timer.Finished-Duplicati.Library.Main.Controller-RunBackup]: Running Backup took 0:00:00:00.381
thank you for any thoughts or hints you might have on this!
Kind regards,
oystersauce