# After update and fingerprint issue: backups gone **URL:** \ **Category:** Uncategorized\ **Created:** [March 21, 2024, 11:57am UTC](https://forum.duplicati.com/t/after-update-and-fingerprint-issue-backups-gone/17572 "2024-03-21T11:57:59Z")\ **Posts on this page:** 10\ **Page:** 3
**Author:** ![ts678](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/t/8491ac/32.png) [@ts678](https://forum.duplicati.com/u/ts678)\ **Post date:** [April 2, 2024, 2:24pm UTC](https://forum.duplicati.com/t/after-update-and-fingerprint-issue-backups-gone/17572/41 "2024-04-02T14:24:22Z")
A little step-by-step-safer before backup is to use the `Verify files` button, just in case you told backup to automatically run repair, which is what I’m saying don’t do, manually, or with an option. ---
**Author:** ![dejhost](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/d/e8c25b/32.png) [@dejhost](https://forum.duplicati.com/u/dejhost)\ **Post date:** [April 3, 2024, 7:49am UTC](https://forum.duplicati.com/t/after-update-and-fingerprint-issue-backups-gone/17572/42 "2024-04-03T07:49:27Z")
> Assuming they look OK (right files, right versions), we now at least know the DB goal. The files look well so far. > While looking at your files, are they all in your home directory, or are you going other places? Both: home directory and a mounted drive: ```plaintext drwx------ 54 dejhost dejhost 4096 Apr 3 08:44 dejhost drwxr-xr-x 3 root root 4096 Nov 8 09:49 mnt ``` > Alternatively you can just run a backup and see if Duplicati is warning about inaccessible files. > Verification and Backup worked fine now. I bypassed the fingerprint-issue by disabling fingerprint verification in step five of the backup configuration. This is how I ran a successful backup now. I will work on the fingerprint issue. This is all looking good. What remains is 1. Move away from canary to latest version 2. After boot, duplicati is run as root. I need to stop and manually start it at the moment 3. Resolve fingerprint-issue (WIP). I will work on issue 2 and 3, but I will need help with issue 1. ---
**Author:** ![ts678](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/t/8491ac/32.png) [@ts678](https://forum.duplicati.com/u/ts678)\ **Post date:** [April 3, 2024, 11:54am UTC](https://forum.duplicati.com/t/after-update-and-fingerprint-issue-backups-gone/17572/43 "2024-04-03T11:54:22Z")
> [@dejhost](#): > > I will need help with issue 1. Because Duplicati has nothing to do with the AUR packaging, your EndeavourOS choice, or the “yay” AUR helper that you are trying to use, I’m going to request that you ask in the right places. I see a `dejhost` on the [EndeavourOS forum](https://forum.endeavouros.com/). Is that you? If so, please ask in the relevant forum. > [@dejhost](#): > > After boot, Why after boot? Your previous report said it was after doing login. You can’t see it earlier, right? > [@dejhost](#): > > The way it used to be: After boot and log into my desktop session, the tray-icon was showing in my menu. > [@dejhost](#): > > duplicati is run as root. Why root and not you? Is there an access problem to some file? Your databases being in your home directory with you as their owner, suggest that Duplicati has been running as you awhile. ---
**Author:** ![dejhost](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/d/e8c25b/32.png) [@dejhost](https://forum.duplicati.com/u/dejhost)\ **Post date:** [April 4, 2024, 8:04am UTC](https://forum.duplicati.com/t/after-update-and-fingerprint-issue-backups-gone/17572/44 "2024-04-04T08:04:38Z")
> I see a `dejhost` on the [EndeavourOS forum](https://forum.endeavouros.com/). Is that you? > Yes. I will post my question there. Thanks. > Why after boot? Your previous report said it was after doing login. Sorry, I was not precise here. When I (re-)start my PC and log into my EOS Desktop session, duplicati starts automatically. There are **no** backups configured, and these are the system properties: ```plaintext APIVersion : 1 PasswordPlaceholder : ********** ServerVersion : 2.0.6.104 ServerVersionName : - 2.0.6.104_canary_2022-06-15 ServerVersionType : Canary StartedBy : Server BaseVersionName : 2.0.6.104_canary_2022-06-15 DefaultUpdateChannel : Canary DefaultUsageReportLevel : Information ServerTime : 2024-04-04T09:57:54.03724+02:00 OSType : Linux DirectorySeparator : / PathSeparator : : CaseSensitiveFilesystem : true MonoVersion : 6.12.0 MachineName : WorkstationII UserName : duplicati NewLine : CLRVersion : 4.0.30319.42000 ``` In order to see my configured backups, I have to stop duplicati, and start it again using the Tray-Icon: ```plaintext [dejhost@WorkstationII ~]$ systemctl stop duplicati [dejhost@WorkstationII ~]$ /usr/bin/mono /opt/duplicati-latest/Duplicati.GUI.TrayIcon.exe --webservice-port=8200 ``` This gives the identical system properties: ```plaintext APIVersion : 1 PasswordPlaceholder : ********** ServerVersion : 2.0.6.104 ServerVersionName : - 2.0.6.104_canary_2022-06-15 ServerVersionType : Canary StartedBy : Server BaseVersionName : 2.0.6.104_canary_2022-06-15 DefaultUpdateChannel : Canary DefaultUsageReportLevel : Information ServerTime : 2024-04-04T09:57:54.03724+02:00 OSType : Linux DirectorySeparator : / PathSeparator : : CaseSensitiveFilesystem : true MonoVersion : 6.12.0 MachineName : WorkstationII UserName : duplicati NewLine : CLRVersion : 4.0.30319.42000 CLROSInfo : {"Platform":"Unix","ServicePack":"","Version":"6.6.22.1","VersionString":"Unix 6.6.22.1"} ``` Now, I can see my configured backups. ---
**Author:** ![ts678](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/t/8491ac/32.png) [@ts678](https://forum.duplicati.com/u/ts678)\ **Post date:** [April 4, 2024, 11:23am UTC](https://forum.duplicati.com/t/after-update-and-fingerprint-issue-backups-gone/17572/45 "2024-04-04T11:23:07Z")
> [@dejhost](#): > > duplicati starts automatically. The server starts automatically because systemd does that, and it’s duplicati because the unit file says so because AUR decided to do that. Are you saying something forces your browser open at login time, directly to the Duplicati GUI? Please distinguish between server and GUI. Important… ---
**Author:** ![dejhost](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/d/e8c25b/32.png) [@dejhost](https://forum.duplicati.com/u/dejhost)\ **Post date:** [April 4, 2024, 12:15pm UTC](https://forum.duplicati.com/t/after-update-and-fingerprint-issue-backups-gone/17572/46 "2024-04-04T12:15:57Z")
> [@ts678](#): > > systemd I was referring to the duplicati server. The GUI is not forced to open. [Here is a link](https://forum.endeavouros.com/t/how-to-install-duplicati/53537/2) to my thread in the EOS forum. Should I uninstall my current duplicati-version, and then try to one of the mentioned installation methods? ---
**Author:** ![ts678](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/t/8491ac/32.png) [@ts678](https://forum.duplicati.com/u/ts678)\ **Post date:** [April 4, 2024, 12:55pm UTC](https://forum.duplicati.com/t/after-update-and-fingerprint-issue-backups-gone/17572/47 "2024-04-04T12:55:10Z")
> [@dejhost](#): > > Should I uninstall my current duplicati-version, and then try to one of the mentioned installation methods? Sometimes uninstall isn’t required, but it probably depends on tools and packager. Might be best. Unless they did something really weird, program uninstall shouldn’t be messing with backup data. ---
**Author:** ![dejhost](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/d/e8c25b/32.png) [@dejhost](https://forum.duplicati.com/u/dejhost)\ **Post date:** [April 5, 2024, 10:41am UTC](https://forum.duplicati.com/t/after-update-and-fingerprint-issue-backups-gone/17572/48 "2024-04-05T10:41:51Z")
Interesting: I manually removed all obvious duplicati-folders (except for the one containing my backup-configs). duplicato could not be started afterwards anymore. I then installed duplicati beta: `yay -Syu duplicati-beta-bin`, which is now started by systemd when i loginto my EOS session. Here are the details of the system properties: ```plaintext APIVersion : 1 PasswordPlaceholder : ********** ServerVersion : 2.0.7.1 ServerVersionName : - 2.0.7.1_beta_2023-05-25 ServerVersionType : Beta StartedBy : Server BaseVersionName : 2.0.7.1_beta_2023-05-25 DefaultUpdateChannel : Beta DefaultUsageReportLevel : Information ServerTime : 2024-04-05T12:30:08.75671+02:00 OSType : Linux DirectorySeparator : / PathSeparator : : CaseSensitiveFilesystem : true MonoVersion : 6.12.0 MachineName : WorkstationII UserName : duplicati ``` No backups configured. When I stop duplicati, and start again using the Tray-Icon, `/usr/bin/mono /opt/duplicati/Duplicati.GUI.TrayIcon.exe --webservice-port=8200`, I see my backups in the duplicati GUI. Version is “Canary”: ```plaintext APIVersion : 1 PasswordPlaceholder : ********** ServerVersion : 2.0.7.101 ServerVersionName : - 2.0.7.101_canary_2024-03-08 ServerVersionType : Canary StartedBy : Tray icon BaseVersionName : 2.0.7.1_beta_2023-05-25 DefaultUpdateChannel : Canary DefaultUsageReportLevel : Information ServerTime : 2024-04-05T12:38:37.425852+02:00 OSType : Linux DirectorySeparator : / PathSeparator : : CaseSensitiveFilesystem : true MonoVersion : 6.12.0 MachineName : WorkstationII UserName : dejhost ``` The files on /opt/duplicati date 04.04.24. So what I need is to start the beta-version at login, make it use the files of the canary version, and remove the canary version. I’ve the feeling, we’re going in circles here… ---
**Author:** ![ts678](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/t/8491ac/32.png) [@ts678](https://forum.duplicati.com/u/ts678)\ **Post date:** [April 5, 2024, 12:25pm UTC](https://forum.duplicati.com/t/after-update-and-fingerprint-issue-backups-gone/17572/49 "2024-04-05T12:25:18Z")
> [@dejhost](#): > > I’ve the feeling, we’re going in circles here… Yes we are, and I’m reluctant to keep explaining it, so please review the previous explanations which explain how AUR makes systemd service come up as a powerless user, with databases located where it wants, and not where your databases actually had been. The latter raises the question of whether you were ever actually on systemd service, or got in TrayIcon another way. UserName is easily explainable. Manual launch as you is you. Systemd launch is duplicati, as AUR unit file makes it so. Usually people just edit the unit file to not do that, so run as root and have good access but more security risk. I’m not sure if they insist on having Tray Icon as well, because that takes special care to launch with `--no-hosted-server` to get to systemd server. Alternatively you just let AUR do its thing on systemd and you do yours as you just by TrayIcon launch. Launch at login should be available in Arch or EOS docs, or EOS forum can likely help. One subtle point on your manual launch is that the jump from BaseVersion to ServerVersion is from an autoupdate that you installed that’s still hanging around. You can just find and delete it. [Downgrading / reverting to a lower version](https://forum.duplicati.com/t/downgrading-reverting-to-a-lower-version/3393) gives some possible locations where you can look, maybe you remember user that updated, or you can just search in root shell with something like `find / -mount -name '*2.0.7.101*'` which will help find the subfolder called `updates` where Duplicati puts its installed autoupdates. Downgrade sometimes hits database version snags, but this one just needs an update deletion. ---
**Author:** ![ts678](https://forum.duplicati.com/letter_avatar_proxy/v4/letter/t/8491ac/32.png) [@ts678](https://forum.duplicati.com/u/ts678)\ **Post date:** [April 8, 2024, 11:16am UTC](https://forum.duplicati.com/t/after-update-and-fingerprint-issue-backups-gone/17572/50 "2024-04-08T11:16:29Z")
This is getting long enough that history is hard to find, but if you can `ls -l` all the other spots that might have databases (I’m pretty sure we went through them), file owner likely tells you what user created the file. You can also estimate from size of any databases around if they were really used. If the only meaningful databases are owned by you, in your home directory, you were probably not using the systemd service at all. If that’s the way you liked it, then the goal might be a start at login. [Previous page](https://forum.duplicati.com/t/after-update-and-fingerprint-issue-backups-gone/17572.md?page=2)