# Support **URL:** https://forum.duplicati.com/c/support/5.md [Latest](https://forum.duplicati.com/latest.md) · [Categories](https://forum.duplicati.com/categories.md) · [Tags](https://forum.duplicati.com/tags.md) --- ## [About the Support category](https://forum.duplicati.com/t/about-the-support-category/25)
**Author:** [@kenkendk](https://forum.duplicati.com/u/kenkendk)\ **Replies:** 1\ **Last updated:** [June 14, 2019, 3:25pm UTC](https://forum.duplicati.com/t/about-the-support-category/25 "2019-06-14T15:25:10Z")
Use this category to submit support requests / questions. If you want to report a bug, please use the github page: Sign in to GitHub · GitHub If you are unsure if it is a bug, try posting here first :bug::email: Note … --- ## [All backups and settings missing after upodate to 2.2.0.3](https://forum.duplicati.com/t/all-backups-and-settings-missing-after-upodate-to-2-2-0-3/21847)
**Author:** [@mrmmm](https://forum.duplicati.com/u/mrmmm)\ **Replies:** 11\ **Last updated:** [November 7, 2026, 9:13am UTC](https://forum.duplicati.com/t/all-backups-and-settings-missing-after-upodate-to-2-2-0-3/21847 "2026-11-07T09:13:04Z")
I have just updated to the latest version (2.2.0.3\_stable\_2026-01-06). I am not sure which version I was running before, but it wasn’t too old as I update regularly. After rebooting and logging in, it looks like a brand… --- ## [How to check the validity of destination files](https://forum.duplicati.com/t/how-to-check-the-validity-of-destination-files/22845)
**Author:** [@stenp](https://forum.duplicati.com/u/stenp)\ **Replies:** 3\ **Last updated:** [November 7, 2026, 8:40am UTC](https://forum.duplicati.com/t/how-to-check-the-validity-of-destination-files/22845 "2026-11-07T08:40:56Z")
I had a problem with my local destination that resulted in aborted backup. The error was not on the disk itself but in the server that lost power. The backup now went fine but I am not sure if all files in the destinatio… --- ## [Repair error: Failed to load compression module](https://forum.duplicati.com/t/repair-error-failed-to-load-compression-module/21698)
**Author:** [@JonMikelV](https://forum.duplicati.com/u/JonMikelV)\ **Replies:** 2\ **Last updated:** [November 7, 2026, 2:38am UTC](https://forum.duplicati.com/t/repair-error-failed-to-load-compression-module/21698 "2026-11-07T02:38:02Z")
A (relatively) recent update to v2.1.1.0\_experimental\_2025-07-17 brought a lot of great updates including improved error detection, which caused some issues for my long-running backups ( Release: 2.1.1.0 (Experimental) 2… --- ## [Connection refused WIN 11 Firefox](https://forum.duplicati.com/t/connection-refused-win-11-firefox/22897)
**Author:** [@rutmay](https://forum.duplicati.com/u/rutmay)\ **Replies:** 2\ **Last updated:** [November 6, 2026, 5:01pm UTC](https://forum.duplicati.com/t/connection-refused-win-11-firefox/22897 "2026-11-06T17:01:31Z")
Hello, after updating to version 2.4.1.0, Duplicati no longer starts, or rather, I get the message: “The target computer refused the connection.” The target is http://127.0.0.1:8200/index.html. What can I do about this?… --- ## [Why is Duplicati pausing? How to automatically resume?](https://forum.duplicati.com/t/why-is-duplicati-pausing-how-to-automatically-resume/22898)
**Author:** [@raphael](https://forum.duplicati.com/u/raphael)\ **Replies:** 4\ **Last updated:** [November 6, 2026, 2:07pm UTC](https://forum.duplicati.com/t/why-is-duplicati-pausing-how-to-automatically-resume/22898 "2026-11-06T14:07:38Z")
Hello there! Recent user here. Duplicati on my laptop is automatically pausing. It seems to be the case company-wide (small non-profit). I’m guessing Duplicati pauses when the backup target is unreachable (user offsite… --- ## [2.4.1.0 - Multi-destination keeps deleting and re-uploading with every backup run](https://forum.duplicati.com/t/2-4-1-0-multi-destination-keeps-deleting-and-re-uploading-with-every-backup-run/22871)
**Author:** [@DCinME](https://forum.duplicati.com/u/DCinME)\ **Replies:** 3\ **Last updated:** [November 6, 2026, 11:54am UTC](https://forum.duplicati.com/t/2-4-1-0-multi-destination-keeps-deleting-and-re-uploading-with-every-backup-run/22871 "2026-11-06T11:54:31Z")
I have a system on Duplicati 2.4.1.0 that I am trying to implement multi-destination backups on. The primary destination is an SMB share on a local NAS. The secondary destination is a remote WebDAV server. It “works” f… --- ## [Jottacloud native backend – sudden increase in HTTP 429 Too Many Requests](https://forum.duplicati.com/t/jottacloud-native-backend-sudden-increase-in-http-429-too-many-requests/22649)
**Author:** [@ning42](https://forum.duplicati.com/u/ning42)\ **Replies:** 23\ **Last updated:** [November 4, 2026, 8:41pm UTC](https://forum.duplicati.com/t/jottacloud-native-backend-sudden-increase-in-http-429-too-many-requests/22649 "2026-11-04T20:41:29Z")
I have been using Duplicati with the native Jottacloud backend for quite some time without significant problems. Within approximately the last month I have started getting frequent: HttpRequestException: Response statu… --- ## [Errors backing up from OneDrive with # in filename](https://forum.duplicati.com/t/errors-backing-up-from-onedrive-with-in-filename/22865)
**Author:** [@lanxique](https://forum.duplicati.com/u/lanxique)\ **Replies:** 2\ **Last updated:** [November 3, 2026, 2:59pm UTC](https://forum.duplicati.com/t/errors-backing-up-from-onedrive-with-in-filename/22865 "2026-11-03T14:59:19Z")
I’ve just tried setting up a backup from OneDrive (personal Microsoft account) to a local disk, and it works except for one thing: filenames that contain the number/pound sign (#) are not backed up, and the following war… --- ## [Add Encryption on backup created without encryption](https://forum.duplicati.com/t/add-encryption-on-backup-created-without-encryption/22760)
**Author:** [@titou43](https://forum.duplicati.com/u/titou43)\ **Replies:** 15\ **Last updated:** [November 3, 2026, 12:52pm UTC](https://forum.duplicati.com/t/add-encryption-on-backup-created-without-encryption/22760 "2026-11-03T12:52:51Z")
Hello I have created docker duplicati container for to backup folder of various container. In the initial backup, I have choose to not crypt the backup =\> My first objective was to test the backup (function OK, does it… --- ## [B2 backup - SSL connection error](https://forum.duplicati.com/t/b2-backup-ssl-connection-error/22862)
**Author:** [@tkohhh](https://forum.duplicati.com/u/tkohhh)\ **Replies:** 1\ **Last updated:** [November 1, 2026, 3:45pm UTC](https://forum.duplicati.com/t/b2-backup-ssl-connection-error/22862 "2026-11-01T15:45:05Z")
Duplicati version: 2.4.0.1 (via linuxserver docker image) Host: Unraid 7.3.4 As of last night, all of my backups that write to B2 are failing with a System.Net.Http.HttpRequestException: The SSL connection could not be… --- ## [File Sync to Backblaze B2 - Bucket Name Already in Use](https://forum.duplicati.com/t/file-sync-to-backblaze-b2-bucket-name-already-in-use/22861)
**Author:** [@handyguy](https://forum.duplicati.com/u/handyguy)\ **Replies:** 0\ **Last updated:** [October 31, 2026, 2:32pm UTC](https://forum.duplicati.com/t/file-sync-to-backblaze-b2-bucket-name-already-in-use/22861 "2026-10-31T14:32:52Z")
Hi all, I’m trying to create a sync job to a B2 bucket. I already have multiple regular backups running to B2 and they’re all working fine. When I set up the sync job and do a connection test it checks out: But when… --- ## [Local language still leaks into UI even when force locale is used](https://forum.duplicati.com/t/local-language-still-leaks-into-ui-even-when-force-locale-is-used/22855)
**Author:** [@shalmirane](https://forum.duplicati.com/u/shalmirane)\ **Replies:** 4\ **Last updated:** [October 31, 2026, 11:02am UTC](https://forum.duplicati.com/t/local-language-still-leaks-into-ui-even-when-force-locale-is-used/22855 "2026-10-31T11:02:36Z")
Hi. My web UI still somehow leaks Czech language into it, even when Windows is using English as its language Duplicati server is set to English enforcement I do have Czech regional settings in Windows, though, whic… --- ## [Useless "warning" alerts, since no details are available](https://forum.duplicati.com/t/useless-warning-alerts-since-no-details-are-available/22616)
**Author:** [@Eni\_Ki](https://forum.duplicati.com/u/Eni_Ki)\ **Replies:** 4\ **Last updated:** [October 28, 2026, 11:33am UTC](https://forum.duplicati.com/t/useless-warning-alerts-since-no-details-are-available/22616 "2026-10-28T11:33:02Z")
2.3.0.4 - 2.3.0.4\_stable\_2026-07-09 on Win10/11 I keep getting orange colored warning alerts, but when I click on “show log” I only see my list of logs of completed runs over the last weeks, all marked with a green dot … --- ## [Help with STATUS\_IO\_TIMEOUT Errors](https://forum.duplicati.com/t/help-with-status-io-timeout-errors/22839)
**Author:** [@AdmiralRaccoon](https://forum.duplicati.com/u/AdmiralRaccoon)\ **Replies:** 2\ **Last updated:** [October 27, 2026, 6:09am UTC](https://forum.duplicati.com/t/help-with-status-io-timeout-errors/22839 "2026-10-27T06:09:04Z")
Hello Community, I´m desperatly struggling with Duplicati when trying to do Backups to an older DIY NAS I built. The Backup sometimes fails after 5 Minutes, sometimes after 1 hour with the following Error Messages in th… --- ## [Old Duplicati configuration no longer working on 2.4.0.1](https://forum.duplicati.com/t/old-duplicati-configuration-no-longer-working-on-2-4-0-1/22826)
**Author:** [@wdtj](https://forum.duplicati.com/u/wdtj)\ **Replies:** 6\ **Last updated:** [October 26, 2026, 9:01pm UTC](https://forum.duplicati.com/t/old-duplicati-configuration-no-longer-working-on-2-4-0-1/22826 "2026-10-26T21:01:45Z")
I upgraded my Duplicati from (I think) 2.2 or thereabouts. I was using a NAS drive attached to my Windows client the native SMB. It’s no longer working after the upgrade. To make matters worse, I can’t seem to mount m… --- ## [2.4.0.0 Did not install properly on Windows and lost all config](https://forum.duplicati.com/t/2-4-0-0-did-not-install-properly-on-windows-and-lost-all-config/22685)
**Author:** [@Nosenko](https://forum.duplicati.com/u/Nosenko)\ **Replies:** 11\ **Last updated:** [October 25, 2026, 7:29am UTC](https://forum.duplicati.com/t/2-4-0-0-did-not-install-properly-on-windows-and-lost-all-config/22685 "2026-10-25T07:29:15Z")
I was casually looking at my Duplicati install and noticed that there was an update. I exited the tray icon and then installed it. It did not go well. The .msi ran and I selected the option to run it as a Windows servi… --- ## [FreeBSD Availability?](https://forum.duplicati.com/t/freebsd-availability/22835)
**Author:** [@lgretton](https://forum.duplicati.com/u/lgretton)\ **Replies:** 1\ **Last updated:** [October 25, 2026, 7:22am UTC](https://forum.duplicati.com/t/freebsd-availability/22835 "2026-10-25T07:22:43Z")
I’ve been stuck on 2.0.7.103\_canary\_2024-04-19 for a long time now as it appears any builds suitable for FreeBSD are no longer created. Even then I had to pin an old version of SQLite to allow it to continue working. I’… --- ## [The filter has an "exclude all" rule](https://forum.duplicati.com/t/the-filter-has-an-exclude-all-rule/22827)
**Author:** [@wdtj](https://forum.duplicati.com/u/wdtj)\ **Replies:** 3\ **Last updated:** [October 25, 2026, 7:09am UTC](https://forum.duplicati.com/t/the-filter-has-an-exclude-all-rule/22827 "2026-10-25T07:09:10Z")
I got the following error on a backup run: Warning while running Farmer2-\>nas 2026-10-22 13:41:52 -05 - \[Warning-Duplicati.Library.Main.Operation.BackupHandler-FilterExcludesAll\]: The filter has an “exclude all” rule t… --- ## [Store-task-config Warning](https://forum.duplicati.com/t/store-task-config-warning/22816)
**Author:** [@nik.gen](https://forum.duplicati.com/u/nik.gen)\ **Replies:** 2\ **Last updated:** [October 24, 2026, 8:09am UTC](https://forum.duplicati.com/t/store-task-config-warning/22816 "2026-10-24T08:09:43Z")
I configured a backup with the option --store-task-config = self. The backup itself runs without errors, but when i try to restore, then i get the warning as below. Am i doing something wrong? 2.4.0.1 - 2.4.0.1\_stable… --- ## [Changing dblock-size aka Remote Volume Size not possible anymore?](https://forum.duplicati.com/t/changing-dblock-size-aka-remote-volume-size-not-possible-anymore/22830)
**Author:** [@FreaQ](https://forum.duplicati.com/u/FreaQ)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 6:59am UTC](https://forum.duplicati.com/t/changing-dblock-size-aka-remote-volume-size-not-possible-anymore/22830 "2026-10-24T06:59:28Z")
I wanted to decrease the dblock-size of an existing backup, but Duplicati 2.4.0.104\_canary\_2026-10-11 refused to do it and threw an error. You have attempted to change the parameter “dblock-size” from “524288000” to “… --- ## [Issues with OneDrive as backup source](https://forum.duplicati.com/t/issues-with-onedrive-as-backup-source/22798)
**Author:** [@lmer](https://forum.duplicati.com/u/lmer)\ **Replies:** 2\ **Last updated:** [October 21, 2026, 5:44am UTC](https://forum.duplicati.com/t/issues-with-onedrive-as-backup-source/22798 "2026-10-21T05:44:12Z")
When choosing OneDrive as the backup source, isn’t it possible to select the root folder of OneDrive? It only seems to work if I enter an explicit folder under “Path on Server”. Without a path I get an error BadRequest… --- ## [Update broke the link, how do I get it back?](https://forum.duplicati.com/t/update-broke-the-link-how-do-i-get-it-back/22781)
**Author:** [@Jay\_JWLH](https://forum.duplicati.com/u/Jay_JWLH)\ **Replies:** 3\ **Last updated:** [October 20, 2026, 11:46pm UTC](https://forum.duplicati.com/t/update-broke-the-link-how-do-i-get-it-back/22781 "2026-10-20T23:46:43Z")
So I updated Duplicati, and at one point when I went into the console (https://127.0.0.1:8200/ngclient/) it asked for a machine name. Thinking it was the same as the last one, I entered the same name. Turns out doing thi… --- ## [Filters, Regex, glob? What do i do to make it work?](https://forum.duplicati.com/t/filters-regex-glob-what-do-i-do-to-make-it-work/22791)
**Author:** [@x86](https://forum.duplicati.com/u/x86)\ **Replies:** 7\ **Last updated:** [October 20, 2026, 1:43pm UTC](https://forum.duplicati.com/t/filters-regex-glob-what-do-i-do-to-make-it-work/22791 "2026-10-20T13:43:21Z")
Hello, i have like 300something folders for different projects in my source, around 3TB in total. I wanted to split it up, so that Folders with names that start with 0-9 get a job, Folders with names that start with a-e… --- ## [macOS MailKit certificate check error: MailKit.Security.SslHandshakeException](https://forum.duplicati.com/t/macos-mailkit-certificate-check-error-mailkit-security-sslhandshakeexception/20747)
**Author:** [@doemaas](https://forum.duplicati.com/u/doemaas)\ **Replies:** 10\ **Last updated:** [October 19, 2026, 2:06pm UTC](https://forum.duplicati.com/t/macos-mailkit-certificate-check-error-mailkit-security-sslhandshakeexception/20747 "2026-10-19T14:06:24Z")
Backup is fine by the way. macOS Sequoia 15.5, M2 Duplicati 2.1.0.5\_stable\_2025-03-04 Run as service via launchctl Mail response configured with starttls smtp Other clients correctly use the same smtp server from the s… --- ## [Frequent "SlowQueryDetected" warnings after upgrading to 2.4.0.1](https://forum.duplicati.com/t/frequent-slowquerydetected-warnings-after-upgrading-to-2-4-0-1/22796)
**Author:** [@amloessb](https://forum.duplicati.com/u/amloessb)\ **Replies:** 0\ **Last updated:** [October 16, 2026, 11:38pm UTC](https://forum.duplicati.com/t/frequent-slowquerydetected-warnings-after-upgrading-to-2-4-0-1/22796 "2026-10-16T23:38:21Z")
I recently upgraded from 2.3.0.4 to 2.4.0.1, and have started getting regular “SlowQueryDetected” warnings at the start of my backup jobs. For example: 2026-10-16 11:14:06 -07 - \[Information-Duplicati.Library.Main.Cont… --- ## [SSL setup with 2.4.0.1 (stable)](https://forum.duplicati.com/t/ssl-setup-with-2-4-0-1-stable/22792)
**Author:** [@redusr](https://forum.duplicati.com/u/redusr)\ **Replies:** 2\ **Last updated:** [October 16, 2026, 10:43am UTC](https://forum.duplicati.com/t/ssl-setup-with-2-4-0-1-stable/22792 "2026-10-16T10:43:50Z")
I checked the auto-generate certificate option in the 2.4.0.1 installer setup for windows 11 x64 (updated from 2.3.0.4 stable) and assumed this will allow me to skip any manual configuration described here. The installer… --- ## [Warning for locked file - sometimes yes, sometimes not](https://forum.duplicati.com/t/warning-for-locked-file-sometimes-yes-sometimes-not/22785)
**Author:** [@Eni\_Ki](https://forum.duplicati.com/u/Eni_Ki)\ **Replies:** 2\ **Last updated:** [October 12, 2026, 8:52am UTC](https://forum.duplicati.com/t/warning-for-locked-file-sometimes-yes-sometimes-not/22785 "2026-10-12T08:52:33Z")
running 2.4.0.1 - 2.4.0.1\_stable\_2026-10-07 on Win10: On the same machine I sometimes get a warning due to a locked file (“Excluding path due to file locked: D:\\\\\ClipCache\\ClipCache.db” - a clipboard extender, in … --- ## [Backup to QNAP S3](https://forum.duplicati.com/t/backup-to-qnap-s3/22787)
**Author:** [@dup4teepee](https://forum.duplicati.com/u/dup4teepee)\ **Replies:** 1\ **Last updated:** [October 12, 2026, 7:45am UTC](https://forum.duplicati.com/t/backup-to-qnap-s3/22787 "2026-10-12T07:45:45Z")
I have set up an Amazon S3 service on a local QNAP server running QuObjects. Adding the bucket name results in a error “Invalid Bucket” no matter what I add to that field. Although I had an error this did not seem to ca… --- ## [3 UI Issues to v2.4.0.1 and one Question](https://forum.duplicati.com/t/3-ui-issues-to-v2-4-0-1-and-one-question/22782)
**Author:** [@Morbidity4685](https://forum.duplicati.com/u/Morbidity4685)\ **Replies:** 2\ **Last updated:** [October 11, 2026, 6:53pm UTC](https://forum.duplicati.com/t/3-ui-issues-to-v2-4-0-1-and-one-question/22782 "2026-10-11T18:53:25Z")
Hello. I tried the new 2.4.0.1 in a VM (Ubuntu 26.04. LTS to be precise) and found 3 issues i wanted to ask if they should function like that but the UI is broken or if i found real issues: First of all for the Sync-Mo… [Next page](https://forum.duplicati.com/c/support/5.md?page=1)